Front Desk Supervisor is responsible for overseeing all aspects of the front office operations. They are responsible for maintaining a high level of customer service and ensuring interactions between guests and associates is properly handled and held to Old Edwards Hospitality Group standards. This position is responsible to coach and oversee the Front Desk Agent and Bellman. Responsibilities. Coach and train existing and new line staff to meet O...
The Security Watch is responsible for overnight security of the resort. They provide and ensure security for guests, ensure company buildings are secure overnight, and provide watch for loss prevention. Responsibilities. Perform property walks to ensure security and report anything out of place or unusual. Regularly check all exits of property and ensure locking procedures are being fulfilled. Assist night audit with guest requests. Perform check...
The Assistant Rooms Manager is responsible for overseeing all aspects of the front office operations. This position is responsible to coach and train existing and new front desk staff to meet Old Edwards Hospitality Group Standards and grow as hospitality professionals. The direct reports of the Assistant Rooms Manager include the Front Desk Agent, Bellman, Night Audit, and Security. Responsibilities. Ensure company policies and security requirem...
Summary. The Housekeeping Supervisor leads the Housekeeping team to complete daily tasks. It is their role to ensure the cleanliness and upkeep of resort areas, public and private. Responsibilities. Ensure cleanliness and orderliness of all resort property, including public areas and private guest rooms. Ensure team members are performing job duties to company standard. Respond to guest and fellow associate needs and complaints in an appropriate,...
