What are the responsibilities and job description for the Operations Supervisor position at Oncourse Home Solutions?
Who We Are
Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6 million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.
Position Summary
We're seeking an Operations Supervisor to join our growing team.
This position is responsible for overseeing the planning, organization, execution, and implementation of back-office In-House Technician (IHT) operations including fleet management, procurement, and warehouse processes. The Operations Supervisor is responsible for all activity and management of a $1M (and growing) inventory value. Additionally, the position will be responsible for any direct reports to ensure satisfactory productivity for all aspects of work including accuracy and timeliness, as well as individual performance with established workload KPIs.
This position is located at our office in Naperville, IL and is not a hybrid position. Our office environment is a key driver of our company culture and employee experience. A regular in-office model (5 days per week) is required.
Responsibilities Include But Are Not Limited To
Experience And Qualifications Of The Role
Bachelor's degree in business (or relevant experience).
Certificates, Licenses, Registrations
n/a
Join our SUPER Team and Enjoy Amazing Benefits!
Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Boss Relationships: Responds and relates well to bosses; would work harder for a good boss; is open to learning from bosses who are good coaches and who provide latitude; likes to learn from those who have been there before; easy to challenge and develop; is comfortably coachable.
Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Functional / Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
Organizaing: Can marshall resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.
Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6 million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.
Position Summary
We're seeking an Operations Supervisor to join our growing team.
This position is responsible for overseeing the planning, organization, execution, and implementation of back-office In-House Technician (IHT) operations including fleet management, procurement, and warehouse processes. The Operations Supervisor is responsible for all activity and management of a $1M (and growing) inventory value. Additionally, the position will be responsible for any direct reports to ensure satisfactory productivity for all aspects of work including accuracy and timeliness, as well as individual performance with established workload KPIs.
This position is located at our office in Naperville, IL and is not a hybrid position. Our office environment is a key driver of our company culture and employee experience. A regular in-office model (5 days per week) is required.
Responsibilities Include But Are Not Limited To
- Directs and manages the daily activity for back-office functions for fleet management, procurement, and warehouse processes, including timely and accurate processing of all workload transactions and responsibilities.
- Maintains accuracy and timeliness of all inventory transactions and physical movement of material from receipt to distribution.
- Ensures accuracy of inventory by cycle count, physical inventories, and implementation of corrective actions.
- Select preferred suppliers that provide the most economical supplies while delivering quality standards and specifications of purchased services and goods.
- Maintain and monitor all fleet processes, systems, and repair/maintenance schedule.
- Establish, implement, and report on workload KPIs.
- Actively participates in all aspects of continuous improvement activities involving warehouse, procurement, and fleet processes.
- Identify enhancement opportunities, suggest solutions for improvement, and support implementation.
- Provide contributions in a lead role for any project planning and requirements identification.
- Ensure all month end activity, including reporting and close activity within company's current system application, for logistic processes are performed and completed accurately and timely.
- Establish and maintain good relationships with a wide range of suppliers, employees, management, contractors, and other key stakeholders.
- Support the controls expenses by gathering and submitting budget information; scheduling expenditures; monitoring variances; and implementing corrective actions.
- Maintains staff by recruiting, selecting, orienting, and training employees, including developing growth opportunities.
Experience And Qualifications Of The Role
- 1 years of supervisory experience.
- 3 years background, supervising daily operational tasks and reporting.
- 3 years experience in inventory management or relevant job experience.
- Proficiency in Microsoft O365.
- MS Office proficiency.
- Excel
- Word
- PowerPoint
- Oracle (required).
Bachelor's degree in business (or relevant experience).
Certificates, Licenses, Registrations
n/a
Join our SUPER Team and Enjoy Amazing Benefits!
- Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
- Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
- 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
- Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.
- Generous Paid Time Off: Take the time you need to recharge and relax.
- Education Assistance Program: Invest in your growth and development with our support.
- FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
- Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
- Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Boss Relationships: Responds and relates well to bosses; would work harder for a good boss; is open to learning from bosses who are good coaches and who provide latitude; likes to learn from those who have been there before; easy to challenge and develop; is comfortably coachable.
Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Functional / Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
Organizaing: Can marshall resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.
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