What are the responsibilities and job description for the Senior Business Systems Analyst position at Oncourse Home Solutions?
Who We Are
Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6 million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.
Located at our office in Naperville, IL or Mt. Laurel, NJ our office environment is a key driver of our company culture and employee experience, so a regular in-office Hybrid model is required (generally in-office T-TH and remote M&F).
Position Summary
We are seeking a talented Sr. Business Systems Analyst to join our dynamic team in Naperville, IL or Mt. Laurel, NJ. In this role, you will play a crucial role in bridging the gap between business needs and technology solutions, contributing to the successful implementation of our business systems and processes.
As a key player of the Systems Analysis and Automation group under the EPMO/BSA/QA organization, you'll engage with stakeholders across the departments, championing business analysis best practices and ensuring alignment with company objectives. Your proven track record of delivering business requirements for large-scale projects on time and with high customer impact will be essential as you tackle legacy products and help shape the roadmap for future innovations.
You will lead requirements for multiple projects concurrently, making significant contributions in a dynamic environment to achieve our objectives and drive business outcomes through successful project delivery. Document requirements, establish scope, objectives and determine strategy for implementing systems to achieve business goals including gathering and prioritizing customer requirements and working closely with business owners to ensure customer satisfaction goals are met.
Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M&F remote) is required.
We're Excited if this is you
Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Problem Solving- Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
Communicate Effectively- Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.
Conflict Management- Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Leading with Influence - Managing direct and indirect relationships with productive influence not necessarily authority
No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.
Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6 million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.
Located at our office in Naperville, IL or Mt. Laurel, NJ our office environment is a key driver of our company culture and employee experience, so a regular in-office Hybrid model is required (generally in-office T-TH and remote M&F).
Position Summary
We are seeking a talented Sr. Business Systems Analyst to join our dynamic team in Naperville, IL or Mt. Laurel, NJ. In this role, you will play a crucial role in bridging the gap between business needs and technology solutions, contributing to the successful implementation of our business systems and processes.
As a key player of the Systems Analysis and Automation group under the EPMO/BSA/QA organization, you'll engage with stakeholders across the departments, championing business analysis best practices and ensuring alignment with company objectives. Your proven track record of delivering business requirements for large-scale projects on time and with high customer impact will be essential as you tackle legacy products and help shape the roadmap for future innovations.
You will lead requirements for multiple projects concurrently, making significant contributions in a dynamic environment to achieve our objectives and drive business outcomes through successful project delivery. Document requirements, establish scope, objectives and determine strategy for implementing systems to achieve business goals including gathering and prioritizing customer requirements and working closely with business owners to ensure customer satisfaction goals are met.
Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M&F remote) is required.
We're Excited if this is you
- Collaborate with stakeholders to gather, analyze, and document business requirements for system enhancements.
- Conduct thorough analysis of existing business processes and systems to identify opportunities or improvement and optimization.
- Translate business requirements into clear and comprehensive functional specifications, user stories, and system design documents.
- Work closely with development teams to ensure accurate interpretation of requirements and successful delivery of technical solutions.
- Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives. Bring alternative perspectives and influence consensus among stakeholders.
- Continuously strive to improve understanding of requirements techniques, processes and deliverables required to support successful project delivery. Embrace feedback and opportunities for process improvement.
- Identify and update Business Process Models utilizing standard applications.
- Perform system testing and validation to ensure that solutions meet business requirements and quality standards.
- Facilitate user acceptance testing (UAT) and provide support to end users during the testing phase.
- Provide training and support to end users on new system functionalities and processes.
- Collaborate with cross-functional teams to ensure alignment of business objectives and technology solutions.
- Communicate technical information to technical and non-technical personnel at various levels in the organization.
- Act as a subject matter expert on business systems and processes, providing guidance and recommendation to stakeholders.
- Proven experience as a Business Systems Analyst, with a minimum of 5 years of experience in a senior role.
- Strong analytical skills and ability to translate complex business requirements into technical solutions.
- Experience working with enterprise business systems such as ERP, CRM, or HRIS systems.
- Proficiency in business process modeling tools and techniques.
- Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
- Strong project management skills and ability to manage multiple priorities in a fast-paced environment.
- Demonstrated experience with process analysis, systems analysis, process architectures and systems analysis methodologies and practices including traditional waterfall, Agile, Agile Scrum, UML, UML Enterprise, etc.
- Understanding and skill in complex process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.
- Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.
- Certification in Business Analysis (e.g., CBAP) is preferred.
- Proficiency in Microsoft 365
- Experience in project management and process flow systems preferable Asana, Jira/Confluence, Visio, etc.
- Bachelor’s Degree in computer science, information technology, or a related field required.
- Application Life Cycle Management (e.g., PMP, Agile Scrum / Product Owner, SAFe, DevOps) Preferred
- Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
- Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
- 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
- Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan.
- Generous Paid Time Off: Take the time you need to recharge and relax.
- Education Assistance Program: Invest in your growth and development with our support.
- FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
- Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
- Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Problem Solving- Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
Communicate Effectively- Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.
Conflict Management- Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Leading with Influence - Managing direct and indirect relationships with productive influence not necessarily authority
No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.
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