Customer Service Representative

Job Details

Have you been looking for a place to grow your skillset? Or perhaps you are looking for a place to develop your career surrounded by a diverse group where employees feel a sense of belonging.

At Gastroenterology Health Partners, we are championing the power of inclusivity and a people first mentality. We hope to improve the human experience – from our patients to our colleagues.

If you are interested in joining our culture, we’re looking for a full-time Surgery Scheduler for our clinics located in New Albany, IN. Must have previous experience working in a medical office setting and knowledge of medical terminology, previous scheduling experience is a bonus.

A little about us:

Gastroenterology Health Partners is a team of gastroenterologists and allied health professionals with a proven track record of providing excellent care that families can count on. We specialize in treating the full range of digestive diseases and endeavor to provide exceptional care, for every patient, every time.

We are powered by One GI®, a true collaboration of the very best clinical and business minds – which enables us to focus on what’s truly important – our patients.

Snapshot of Daily Duties:

• Update referral, demographic, and insurance information in the practice management database.
• Schedule office and procedure visits utilizing physician appointment parameters and preferences. Update referral and recall entries in practice management system.
• Select preparation information to provide to the patient and provide verbal patient education for procedure preparation to supplement written information.
• Call preparation prescriptions to pharmacy when the patient will be unable to receive the prescription by mail.
• Communicate special appointment follow-up needed prior to the patient appointment to the clinical and/or endoscopy staff. (Examples include anticoagulant/antiplatelet or ICD instruction.)
• Pick-up tasks and portal inbox messages for central scheduling.
• Process hospital and contact patients for scheduling follow up and send all clinical follow up to the appropriate clinical team member.

Education and Qualifications

• High School Diploma or equivalent required.
• Previous medical office experience, medical terminology coursework preferred.
• Formal training with at least one year experience as medical assistant, medical secretary, health unit coordinator, nursing assistant or similar role.
• In lieu of formal training has at least two (2) years’ experience involving patient care and is able to demonstrate a familiarity with medication names and purpose, a thorough understanding of basic medical terminology, basic knowledge of common diagnoses and surgeries, and patient health interviewing skills.

The Perks

• 401k with match
• Tuition reimbursement
• The best swag with the coolest logo…OG
• Excellent paid time off for balance of work/life
• Internal growth opportunities with training and development
• Competitive health & supplemental benefits
• Impact somebody’s life and make a difference