What are the responsibilities and job description for the Service Manager for an MSP position at ONE2ONE Inc?
Service Manager Job Expectations:
Service Manager Competencies, Education, and Experience:
- Embrace and foster the ONE 2 ONE culture by wholeheartedly embracing our vision, mission, and core values
- Deliver an exceptional 5-Star experience to our existing and potential customers
- Adhere to all company processes, expectations, policies, and procedures
- Thoroughly utilize the company CRM system, quoting software, and any other programs according to your training and instructions
- Work independently, maintain productivity, be proactive, forward-thinking, and always keep the company's profitability in mind as an integral member of the team
- Stay updated on training and industry standards by attending relevant webinars, seminars, conferences, and vendor training
- Represent ONE 2 ONE in the community through participation in events such as conventions, networking events, and as directed by management
- Collaborate and communicate effectively with all company departments to achieve defined company and departmental objectives
- Provide technical guidance and leadership to your team, including setting goals and objectives, defining best practices, and staying up to date with the latest industry trends and technologies
- Manage a team of engineers and technicians, including hiring, training, and mentoring staff to ensure they have the necessary skills and resources for success in their roles
- Act as a valuable member of the management team, providing insightful guidance in the development of the company's long-term strategic plans. This includes identifying new business opportunities and potential areas of growth
- Offer leadership and guidance to the technical staff
- Ensure that technical staff members receive appropriate training and professional development opportunities
- Collaborate with other departments to seamlessly integrate technology with business processes
- Effectively manage the team's workload and ensure efficient and successful service delivery
- Monitor team performance and identify opportunities for improvement
- Act as the primary point of contact for technical issues and strive to build strong relationships with clients, ensuring their utmost satisfaction with the services provided
- Oversee the day-to-day operations of the company, ensuring efficient and effective service delivery, meeting service level agreements (SLAs), and successfully delivering projects
- Collaborate with the sales team to ensure all customer needs are met
- Develop and maintain regular reports on service delivery performance
- Analyze data to identify trends and areas for improvement
- Create action plans to address identified issues and implement necessary changes
Service Manager Competencies, Education, and Experience:
- Possess a Bachelor's degree in business administration, computer science, information technology, or a related field
- Bring forth more than 5 years of experience in technology and/or service delivery management
- Exhibit excellent problem-solving and analytical skills
- Showcase a proven track record in developing and implementing technology strategies that align with business goals and objectives
- Demonstrate strong leadership and management abilities
- Display exceptional communication and interpersonal skills
- Show the ability to collaborate effectively with individuals at all levels of the organization
- Have prior experience in managing and securing technical infrastructure and data
- Stay updated with current and emerging technologies
- Exhibit experience in managing relationships with technology vendors and service providers
- Be familiar with ticketing systems and other service management tools
- Salary Range: $85K - $95K
- Medical, Dental, & Vision with Employer Contribution
- 401K with Employer Match
- Paid Time Off
- Volunteer Time Off
- Employee Assistance Program
Salary : $85,000 - $95,000
