Install Coordinator/Scheduler

We are seeking a motivated, proactive, and enthusiastic team player to join our Install Coordination team. The ideal candidate will be detail-oriented, highly organized, and dedicated to providing exceptional service while managing daily scheduling operations efficiently.

About the position: As the Install Coordinator/Scheduler, you will oversee the install board to ensure jobs are properly prepared and scheduled. This role requires strong multi-tasking skills, effective communication, and the ability to manage the coordination of multiple jobs and resources simultaneously. You will work closely with the Operations Manager and installers, addressing customer concerns related to installations and scheduling to ensure a smooth workflow and customer satisfaction.

Duties and Responsibilities:

• Oversee day-to-day scheduling operations, ensuring jobs are efficiently scheduled and ready for installation.
  
• Create department install files, contact customers to resolve scheduling issues, and manage inspections.
• Coordinate communication between installers, managers, customers, and office staff to ensure smooth operations.
• Manage project and customer scheduling, and issue purchase orders to sales staff for equipment ordering.
• Oversee installation jobs, ensuring all paperwork and procedures are completed accurately.
• Handle permits, inspections, Title 24 requests, and rebate processing.
• Regularly update the Budget Board and manage the Installation Board to optimize field personnel schedules, maximizing productivity by compressing call times.
• Schedule all installations with the assistance of the Operations Manager to maintain maximum efficiency without compromising customer satisfaction.
• Ensure budget targets are met by efficiently scheduling and closing out jobs.
• Assist the Operations Manager with installer training, attendance tracking, and scheduling.

Administrative Responsibilities:

• Manage install scheduling and the customer database, ensuring all information is complete and up-to-date.
• Abide by and enforce production training and operating procedures.

Leadership Responsibilities:

• Maintain a professional image at all times.
• Uphold company core values and code of conduct.
• Exhibit a courteous and positive demeanor with customers and team members.
• Lead by example and foster a collaborative environment.

Key Performance Indicators (KPIs):

• Schedule installations for maximum productivity, ideally within 24 hours of job acceptance.
• Ensure all contracts are signed, and deposits are collected promptly.
• Maintain accuracy of the Budget Board.

Qualifications:

• Minimum 2 years of install coordinating/dispatch experience is a plus.
• Proficient computer skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong problem-solving skills.
• Ability to multitask.
• Spanish speaker is a plus

Benefits:

• 100% paid medical, dental, vision and chiropractic insurance for employee (The 1st of the month following 30-days of hire) on company designated plan
• 100% paid long term & short-term disability insurance for Employee (The 1st of the month following 30-days of hire)
• Life Insurance for Employee (The 1st of the month following 30-days of hire)
• 401K with 4% matching company contribution. (After 1 Year)

If you're a highly organized individual with strong communication skills and the ability to juggle multiple tasks, we encourage you to apply!

Please apply at: https://ongaroandsons.com/current-career-opportunities/

Ongaro and Sons is committed to developing a culture of diversity, equity, respect, and inclusion and striving to maintain a workforce that reflects the communities that we serve. Ongaro and Sons is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.  

Salary : $25 - $27