What are the responsibilities and job description for the Client Account Manager position at Onpoint Health Data?
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Onpoint Health Data is a dynamic, fast growing nonprofit company located in Portland, Maine committed to delivering independent, reliable, and insightful data solutions to clients nationwide. If you are a motivated self-starter looking for the opportunity to work with emerging technologies and a collaborative, energetic team, Onpoint would be a perfect fit. We offer a competitive compensation and benefits package, and a great office space conveniently located in Portland's East End.
DEPARTMENT Client Services
DESCRIPTIVE SUMMARY The Client Account Manager is responsible for the cultivation, administration, and maintenance of client relationships; develops an in-depth knowledge of data products and services, including a fundamental knowledge of data management processes, tools, and structures, and of the underlying data itself; conducts quality assurance review processes and fulfills straightforward ad-hoc analytic requests; identifies and participates in internal process and product improvement initiatives; coordinates and prioritizes projects or deliverables; provides effective project management and excellent customer service for Onpoint's clients; and ensures quality assurance processes and standards are met in client deliverables.
RESPONSIBILITIES
- Develop and oversee implementation of companywide project management processes, tools, and methods
- Project management and other project-related responsibilities associated with medium-sized data management and reporting systems development, implementation, and ongoing operations support; requires proactive project and program planning, timely and effective communication including appropriate documentation; and internal coordination and follow-through
- Proactively identify and address customer needs, be continuously alert and responsive to changing customer business needs, and ensure effective integration with service delivery capabilities and priorities
- Develop and manage to contracted scope of work within allowed resources, identifying and addressing the need for internal discussion and potential contract amendments
- Provide timely and effective on-site and/or telephone support (e.g., client inquiries, requests for ad hoc reporting assistance, miscellaneous research) and training to clients and data users
- Manage and monitor client satisfaction, recommend appropriate strategies, tactics, and operational initiatives to continuously enhance client satisfaction
Data Quality
- Analyze data and underlying systems to ensure the quality of Onpoint’s data and analytic deliverables (requires use of QA processes and analytic tools)
- Develop knowledge of data submission specifications, collection and release procedures, and/or regulations
- Ensure effective management of the data collection process up to and including preparing the data for QA and extract to clients’ data warehouses
- Lead and/or support organization-wide process improvement initiatives Product Development and Support
- Help reinforce a culture of continuous improvement characterized by efficient work systems, effective documentation and training, and ongoing monitoring and improvement
- Evaluate and test new releases of applications
- Seek and communicate input from customers around product improvements
- Assist the Director and Client Services Manager in coordinating the activities of the Client Services team
Business Development
- Assist in new business development, including cultivation of new work with existing clients, assisting with responses to RFPs, participation in regional and national meetings and initiatives, and other outreach efforts
Other
- Understand the value that Onpoint places on maintaining the confidentiality and integrity of our corporate and client data and meet applicable privacy and security compliance requirements
- Ensure that Onpoint and client data is accessed, handled, processed, transmitted, disclosed, and stored according to operational and IT policies and procedures
- Immediately report any suspected or actual violation of privacy and security policies or unauthorized access or disclosure of Onpoint or client data
- Understand that compliance with all privacy and security policies, laws, and regulations is part of each employee's annual performance evaluation
- Adhere to all policies and procedures as outlined in the Onpoint Health Data Employee Handbook
- Perform all other duties as assigned
- General healthcare business knowledge
- 3-5 years project management experience (PMP preferred)
- Experience and knowledge of healthcare claims data and processes, including standard transaction sets, coding methods, and processing
- Strong analytic skills with the necessary attention to detail
- A bachelor’s degree or higher
- Three or more years in health data management and/or healthcare-related positions
- Strong computer skills, preferably with knowledge of SQL, MS Excel, and other data management tools
- Familiarity with Tableau/BI tool solutions (preferred)
- Excellent organization, time management, and project management skills, with a track record of consistent and effective follow-through
- Excellent written and verbal communication skills with demonstrated ability to work in a team-oriented culture
- Strong work ethic and commitment to excellence, including leading by example
- Ability to work independently
Onpoint Health Data is an equal opportunity employer and prohibits discrimination and harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity, and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.