What are the responsibilities and job description for the Front Office Supervisor position at ORAM Hotels?
Overview
We are seeking a dedicated and professional Front Desk Supervisor to join our team. The ideal candidate will be the first point of contact for our guests, ensuring a welcoming and efficient check-in and check-out experience. This role requires exceptional customer service skills, strong phone etiquette, and the ability to manage front desk operations in a hotel or resort environment. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our ability to serve a diverse clientele.
Responsibilities
- Oversee daily front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provide exceptional guest services by addressing inquiries, resolving issues, and ensuring guest satisfaction.
- Manage phone systems effectively, handling incoming calls with professionalism and courtesy.
- Train and supervise front desk staff, fostering a positive work environment and promoting teamwork.
- Maintain accurate records of guest information, reservations, and billing details.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Implement hotel management policies and procedures to enhance operational efficiency.
- Assist in managing inventory of front desk supplies and equipment.
Requirements
- Proven experience in customer service or guest services, preferably in a hotel or resort setting.
- Strong phone etiquette with excellent verbal communication skills.
- Familiarity with front desk operations and hotel management systems is preferred.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Strong problem-solving skills with a focus on guest satisfaction.
- Excellent interpersonal skills with the ability to work collaboratively as part of a team.
Join us as we strive to provide an exceptional experience for our guests while fostering a supportive environment for our team members!
Job Type: Full-time
Pay: $23.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $24
