Student Care Case Manager

OSU – Cascades is seeking a Student Care Case Manager. This is a full-time 1.0 FTE, 12-month, professional faculty position.

The Student Care Case Manager (Cascades) is a full-time (1.0 FTE ), 12-month, fixed-term professional faculty position. Reporting to the Associate Dean of Student Care Services, the Student Care Case Manager’s primary responsibilities are providing leadership and direction of the OSU -Cascades Student Care Team. Responsibilities include, but are not limited to: planning, ensuring effective case management, provide appropriate referrals to on and off campus resources with a focus towards retention and success of students toward graduation and beyond; proactively work with students, faculty, staff, and families to identify and respond to concerns, interpreting policies and procedures, and discuss options and consequences of various decisions. As the primary case manager for student cases, this position specializes in providing critical outreach and follow-up with students of concern or those who are experiencing a crisis. Reappointment is at the discretion of the Associate Dean.

The Student Care Case Manager works in partnership with the Student Care and OSU Assist programs at OSU -Corvallis to bring similar responses systems at OSU -Cascades, and facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of diverse cultures and backgrounds. This position reports directly to the Associate Dean of Student Care Services at the Corvallis campus and adjacently reports to the Associate Dean of Student Life at the Cascades campus. This role supports the Office of Student Care’s role in helping the university ensure the safety of the university community, while balancing the needs, well-being, retention, and persistence to graduation of individual students. While the Student Care Case Manager may develop strong and supportive relationships with students, this position will not engage in individual therapeutic relationships.

OSU -Cascades, located in Bend, is a branch campus of Oregon State University. Established in the fall of 2001, it currently enrolls more than 1,300 students in bachelor’s and master’s degree programs. Many students take lower-division courses from nearby Central Oregon Community College. The branch campus expanded to a four-year university beginning in fall 2015 and has ambitious enrollment goals to reach 3,000-5,000 students by 2025. OSU -Cascades is engaged in building a culturally diverse educational environment.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 cultural resource centers that offer education, celebration and belonging for everyone
• 100 undergraduate degree programs, 80 graduate degrees plus hundreds of minor options and certificates
• 35k students including more than 2.3k international students and 10k students of color
• 217k alumni worldwide
• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:

• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
• Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.

Key Responsibilities

60% Direct Service/Care Coordination

20% Supervision, Training, and Lead Work

15% Community Outreach and Student Support Programming

5% Other

What You Will Need

• Bachelor’s Degree in Education, Social Work, Leadership, Psychology, Sociology or related field.
• One or more years of professional experience working with or supporting people in high need, emotional, or crisis situations.
• Demonstrated knowledge of effective strategies for working with diverse students, faculty, and staff Demonstrable experience successfully using problem solving skills.
• Excellent written and oral communication skills.
• Excellent customer service skills, in person and via phone/email, and videoconference. Demonstrated experience successfully managing confidential information.
• Excellent time management skills.
• Demonstrated ability and commitment to working as part of a team.
• Demonstrated commitment to equity, inclusion, and diversity.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You To Have

• Master’s Degree in higher education, counseling, social work, or related field
• Experience working with college students or individuals in a higher education setting (traditional, transfer, non-traditional, commuter, residential, etc.)
• Demonstrated knowledge of crisis de-escalation techniques.
• Demonstrated skills in any number of crisis support areas, such as: suicide prevention and intervention work, sexual assault survivor support work, or crime victim advocacy work.
• Demonstrated experience successfully building networks with colleagues.
• Evidence of successfully working with multiple partners to collectively solve a problem.
• Experience in student data or case management systems (Maxient, Banner, etc.).

Link To Position Description https://jobs.oregonstate.edu/position_descriptions/146489

Posting Number P08728UF

Anticipated Appointment Begin Date 02/15/2025

Posting Date 01/02/2025

Closing Date 01/16/2025

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.