What are the responsibilities and job description for the CLINIC FRONT DESK position at OrthoAlliance?
Clinic Front Desk - MASON HIGH SCHOOL
Full-Time, Monday-Friday, 8am- 430pm
Location : Mason
Position Summary :
Responsible for all check in and check out functions of medical front desk, answering phones, scheduling appointments, medical records management and pre-certifications.
Position Responsibilities / Standards :
General
Attend department, clinic or company meetings as required
Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
Consistently work in a positive and cooperative manner with fellow staff members.
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
Attend required annual in-service programs.
Consistently demonstrate attention to detail in documentation, recording and patient information.
Demonstrate knowledge and understanding of all company policies and procedures.
Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor
Specific Duties
Answers phones in three rings
Schedule appointments (new, follow-up, reschedule) per physician protocol.
Obtain referring and / or ordering physician information, which is to include Rx.
Interview patient obtaining data required for complete registration.
Verify patient insurance coverage is current and correct at each visit and notify patients of amounts due.
Review patient label and chart contents for completeness and accuracy.
Accurately Scan insurance cards including front and back
Input patient information and register patient as needed.
Complete all fields in information system required for scheduling.
Collect co-pays, co-insurance and self pay amounts at time of service.
Create patient charts
Bring patients back and prepare patients for exams, including appropriate attire
Pre-certify MRI scans.
Communicate with MD's, radiologists, and technologists.
ax requested information and final reports to various sources-ordering physician, billing department.
Coding and charge entry of daily services.
Reconcile encounter totals with daily procedure amount.
Run daily procedure report, monthly reports
Review data for correctness
High level of detail and Multi-tasking required
Review MRI reports and file into chart
Resolve and respond to billing inquiries.
Deposits.
Filing.
Stock front office supplies / order supplies
Saturday rotation required.
Must travel to other locations as needed
Any other duties assigned by the manager
Education / Experience Required :
Must be High School graduate or GED equivalent.
Must be friendly, courteous and have good communication skills when greeting patients.
Previous experience working in a busy clinic or physician office is preferred.
Physical Requirements :
Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and / or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.
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