Client Care Representative

NOTE: THIS POSITION WILL BE ON-SITE

Client Care Representative

Job Type: Full-Time (8:30 AM – 5:30 PM)

Location: Mount Airy, NC OR Clearwater, FL

Company Overview

OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement. Plugging into the power of our innovative technology and data-driven insights, we curate tailored, digital-first strategies for a range of industries. The goal: to modernize processes and create frictionless experiences. Our clients benefit from a partnership that values simplicity, security, and connectivity—for today's environment and tomorrow's innovation. OSG will offer you the opportunity to succeed with a solid company that provides world-class services to the top companies in the U.S.

Core Role Responsibilities

• Responds to client inquiries via telephone and website.
• Answers questions or concerns from clients regarding company products and services.
• Educates client on use of company website.
• Provides client orientation/training on products and services offered by OSG.
• Aids client with billing questions regarding services.
• Utilizes available systems to process client orders.
• Responds and closes Salesforce cases submitted by clients.
• Fields calls from clients.
• Develops and executes strategies to increase client retention and satisfaction.
• Manages and maintains relationships with clients.

Qualifications

• Ability to communicate effectively and professionally, oral & written.
• Proficiency in Microsoft Office
• Able to adapt to high-pressure situations.
• Experience in working in a client-facing environment.
• Associate's degree or a minimum of 2 years' experience in a call center or customer service environment.

We Offer

• Competitive compensation and benefits including medical, dental, vision, short- and long-term disability and life insurance, 401K and flexible spending accounts.
• Ongoing opportunities for development and career advancement based on merit, not tenure.
• Comprehensive training programs
• The chance to contribute to the OSG culture through various associate-run committees.
• The opportunity to work in a creative, comfortable, progressive, and fun environment.

OSG offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors