What are the responsibilities and job description for the Sr. Account Manager position at Outform Inc?
The Sr. Account Manager plays a crucial role in our sales team, primarily focusing on maintaining and growing relationships with our established clients. The Sr. Account Manager is a proactive and results-driven individual with excellent communication and organizational skills. The role is responsible for understanding client needs, ensuring customer satisfaction, and identifying opportunities to sustain and expand our business. This role will be dedicated to one client headquartered in the Pittsburgh area.
Responsibilities
- Build and maintain strong, long-lasting client relationships
- Develop the account strategy for assigned clients in accordance to the budgeted spend projections
- Serve as the main point of contact for clients, addressing their inquiries and concerns promptly.
- Develop a deep understanding of client business needs and objectives
- Determine customer requirements including design considerations, quality, price, and delivery.
- Provide clients with regular updates on product enhancements and new offerings
- Ensure timely and successful delivery of our solutions according to client needs and objectives.
- Collaborate with internal teams to ensure seamless execution of client projects
- Monitor and analyze client performance, providing insights and recommendations for improvement
- Perform administrative tasks such as system maintenance and ensuring invoice accuracy
- Sporting Goods experience a strong plus
Qualifications
Physical Requirements
Skills & Requirements Qualifications