What are the responsibilities and job description for the Community Outreach Associate position at P&S?
Our company is currently seeking a forward-thinking, customer service & outreach-oriented individual to join our team as a Community Outreach Associate. We are located in Virginia Beach and we are a fast-growing organization working with some of the nation’s largest telecommunications brands. Our job is to close the gap between our clients and their consumers by providing customer support and outreach to designated communities.
The main objectives of the Community Outreach Associate are to educate prospective consumers about specific telecommunications solutions, answer product and service questions, provide targeted customer support, and increase community outreach efforts across Virginia Beach.
Community Outreach Associate Responsibilities:
- Work directly with experienced Community Outreach Team Leads to gain a comprehensive understanding of our outreach and promotional tactics
- Attend daily meetings that comprise product knowledge training, account status updates, and brainstorming sessions to utilize in daily interactions with consumers to improve conversion rates
- Communicate directly in person with select accounts and demonstrate the utmost professionalism while following the client compliance guidelines
- Use our current POS system to complete the enrollment process for consumers
- Ensure new members are fully educated on all products and services offered and that all questions or concerns have been satisfied
- Adhere to our company policies and demonstrate an understanding of our core leadership values
Community Outreach Associate Requirements:
- Bachelor’s degree in Business Administration, Communications, Marketing, or other related fields of study are preferred
- Minimum of 2 years of experience working in customer service, sales, or other consumer-involved industries
- Desire for growth and advancement within an organization
- Must possess a student mentality, able to take constructive feedback, and implement quickly and effectively
- Must be proficient in communicating externally and internally
- Team-oriented, driven, and have a competitive spirit
Job Type: Full-time
Pay: $650.00 - $900.00 per week
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $650 - $900