What are the responsibilities and job description for the Front Office - Driver position at Pacific Hospitality Group?
Who We Are :
Feel valued and cared for at DoubleTree by Hilton Hotel Irvine Spectrum, set in Irvine Spectrum Business Park, in the heart of Southern California's technological coast. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.
Are you ready to take your career to the next level? Apply Today!
Position Summary :
Provides warm and welcoming experience for all guests and visitors. Greets arriving and departing guests and assists with luggage. Guides guests to room and explains features of room. Shuttles guests to and from the hotel. Delivers messages, packages, suitcases, etc. Picks up articles for laundry and valet service. Answers questions about the hotel, hotel amenities, and local area attractions. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction.
Primary Responsibilities / Essential Functions :
- Greets arriving / departing guests and assists with loading / unloading baggage. Assists guests / visitors entering and leaving property.
- Escorts incoming hotel guests to rooms and explains features of room. Provides information / answers questions about available services and facilities, points of interest, and entertainment attractions. Delivers luggage for arriving guests and picks up luggage of departing guests. Assists with luggage storage.
- Drives passengers in vehicle from hotel to appropriate destinations according to assigned schedule while obeying all state and city traffic laws. Loads and unloads guest luggage and equipment.
- Maintains cleanliness of transportation vehicles by removing trash, sweeping / vacuuming, and wiping down passenger and driver areas.
- Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and / or Security of all unusual events, circumstances, missing items, or alleged theft.
- Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
- Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
- Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
Other Responsibilities / Supportive Functions :
Qualifications (relevant experience, education and training) :
Special Skills & Abilities / Mental and Physical Demands :
While performing the duties of the job the team member regularly stands for sustained periods of time or walks from one work area to another and frequently runs while valet parking vehicles. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate office equipment and open car doors. The team member occasionally grasps objects such as luggage. The team member frequently reaches by extending hand(s) and arm(s) in any direction to load and unload luggage. The team member occasionally stoops, kneels and crouches. The team member regularly talks when communicating with guests. The team member regularly needs to hear voices while interacting with guests and sounds involved with driving safely. The team member frequently pushes and pulls luggage carts and equipment. Lifting is regularly required to move, load and unload luggage and equipment. Exerts up to 70 pounds of force occasionally, and / or up to 20 pounds of force frequently, and / or up to 10 pounds of force constantly to move objects such as luggage. The team member is required to have close visual acuity to view telephone console and computer terminal. The team member is required to have visual acuity to operate motor vehicles or heavy equipment. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities.
The team member is usually subject to environmental conditions found working outdoors and occasionally works indoors. Exposed to weather conditions such as wind, rain, cold and hot climate temperatures while working outside. The noise level is moderate. The team member is subject to hazards which include a variety of physical conditions, such as proximity to moving vehicles and electrical current found in office machinery. The team member is occasionally subject to atmospheric conditions such as perfumes, fumes, gases, odors, or dusts.
The Doubletree by Hilton Irvine Spectrum is an equal opportunity employer M / F / V / D.
Other details
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Salary : $18
