Medical Front Office Receptionist/Manager

Administrative & Physician Support:

Looking to add a valued team member for a full time position in our Orthopedic Hand Surgeon’s office is located in Newport Beach. We are looking for a highly organized, proactive, and customer-service-oriented Medical Front Desk Receptionist & Office Manager to manage day-to-day office operations while overseeing front desk tasks and providing essential support to our medical team. The ideal candidate will have a strong background in administrative functions, patient interaction, and a passion for improving office efficiency. You will play a key role in ensuring smooth office operations, handling patient inquiries, managing schedules, and supporting billing and insurance processes.

Key Responsibilities:Front Desk & Administrative Duties:

• Answer and manage phone calls, ensuring prompt and courteous service.
• Print fee tickets and schedules for daily patient appointments.
• Return phone messages and respond to patient inquiries.
• Open and distribute all incoming mail and faxes.
• Check in/out patients and ensure all necessary information is documented.
• Schedule patient appointments and manage any reschedules or cancellations.
• Input patient information into PM and EMR computer systems.
• Verify insurance coverage and assist with any related inquiries.
• Batch charges, process over-the-counter payments, and mail payments to the appropriate parties.

Workers' Compensation (Work Comp) Duties:

• Obtain authorizations from adjustors and attorneys for patient treatment.
• Coordinate jointly signed letters and records for Med Legal appointments.

Management & Miscellaneous Duties:

• Maintain current and accurate information in both computer systems.
• Manage patient charts from an outside storage facility.
• Prepare new patient packets.
• Order and track office supplies and medical materials.
• Manage staff scheduling, lunch breaks, and ensure adequate office coverage throughout the day.
• Fill in for staff roles as needed, especially during peak times, to ensure continuity.
• Schedule vacation time and manage office coverage to minimize disruptions to patient care and physician productivity.
• Recruit, train, evaluate, and supervise staff, including conducting annual performance evaluations.
• Maintain accurate payroll time records and personnel files.
• Enforce written personnel policies and procedures.
• Ensure proper handling and deposits of all practice-related payments.

Patient Interaction & Customer Service:

• Counsel surgery patients regarding fees, payment options, and insurance coverage.
• Handle patient complaints, suggestions, and ensure excellent patient service.
• Update and maintain educational materials for patients.

Administrative & Physician Support:

• Maintain hospital privileges, licensure files, and keep track of calendar dates.
• Act as the point of contact for professional liability issues.
• Act as a direct communication link between the office and physician.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Medical Specialty:

• Orthopedics

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

License/Certification:

• Certified Medical Assistant (Preferred)

Ability to Relocate:

• Newport Beach, CA 92660: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $23