Medical Receptionist - Part Time

POSITION SUMMARY
The Medical Receptionist is responsible for ensuring the smooth operation of the clinic by performing routine administrative and clinical tasks. This includes greeting patients, coordinating patient flow, collecting payments, and maintaining accurate records. This role requires excellent communication skills, customer service expertise, and the ability to multitask in a fast-paced environment. The Medical Receptionist plays a critical role in creating a positive patient experience while ensuring compliance with healthcare regulations and confidentiality protocols.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet patients warmly and in a friendly manner upon arrival.
• Collect co-pays, co-insurance, deductibles, and establish payment plans as necessary.
• Assist patients in completing intake paperwork and ensure all required information is provided.
• Provide specimen collection cups and instructions to patients as needed.
• Interview patients to obtain medical information as needed.
• Schedule follow-up appointments for patients and manage appointment books.
• Answer phone calls, make follow-up calls to patients, and address patient inquiries.
• Safeguard patient information by maintaining confidentiality and completing medical records accurately.
• Maintain compliance with HIPAA regulations and other healthcare policies.
• Perform general office duties as assigned to ensure smooth clinic operations.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Pain management experience preferred
• Knowledge of healthcare regulations, including HIPAA and safety protocols for infection control.
• Excellent oral and written communication skills, with the ability to effectively communicate with patients, families, and surgical teams.
• Exemplary customer service skills with experience building strong relationships with patients and clients.
• Strong organizational skills and attention to detail in patient documentation and the ability to handle sensitive information confidentially.
• Ability to function in a high-stress, physically demanding environment.
• Capable of manual dexterity, control precision, and exercising arm-hand steadiness.
• Willingness to travel as needed and participate in ongoing training and professional development.
• Proactive problem-solving abilities and capacity to anticipate the needs of the medical team.
• Demonstrated commitment to creating an inclusive, respectful, and professional work environment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to stand, walk, use hands or fingers to handle paperwork, and reach with hands and arms. The employee may occasionally be required to lift and move objects up to 15 pounds. The employee may be exposed to medical office equipment and patient information. The work environment is typically a medical office or clinic setting, where interaction with patients and medical staff is frequent, requiring adherence to safety protocols and maintaining a clean and organized workspace. The noise level in the work environment is usually moderate, and the employee must adhere to all safety and infection control protocols to ensure the safety of both patients and staff.

NOTE
This job description is intended to provide a general overview of the position and its responsibilities. It is not an exhaustive list of all duties, and the Medical Receptionist may be required to perform additional tasks as needed. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Pain Care reserves the right to modify the job description at any time.