What are the responsibilities and job description for the APPLICATION SUPPORT TECHNICIAN - REMOTE position at PALCO Inc?
APPLICATION SUPPORT TECHNICIAN
Palco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we are dedicated to creating exceptional outcomes for our clients and the millions of people that count on them. We are a highly organized company that offers a solid work / life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make long-lasting impact on the lives of people every day.
We are a growing, thriving company seeking an eager and proactive App Support Specialist to join our IT team. This role is critical in ensuring the smooth operation of our applications, particularly those supporting payroll, Medicaid billing, and data exchange processes. The ideal candidate will have a solid understanding of our systems, be familiar with Medicaid billing portals, and possess a general IT background with strong communication and problem-solving skills.
Key Responsibilities
- Troubleshoot and resolve application issues related to payroll, Medicaid billing, and data exchanges (EDI files).
- Investigate, diagnose, and document technical issues, working closely with software engineers, ETL developers, and stakeholders.
- Collaborate with the payroll and billing teams to identify and resolve system-related discrepancies.
- Configure and maintain application settings as needed.
- Participate in the development and execution of testing plans for system changes, ensuring quality and accuracy.
- Communicate effectively with stakeholders regarding issue status, resolution timelines, and system updates.
- Assist with the creation of technical documentation for internal use.
Required Qualifications
Preferred Qualifications
Join Us
This position is remote / work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Company benefits designed for you :
When you join Palco, you are engaged in creating the future - both our company's, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can :
Palco, Inc. is an Equal Employment Opportunity ( EEO ) employer and does not discriminate in any employer / employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
