What are the responsibilities and job description for the Customer Support Representative – Part Sales position at Palmer Johnson Enterprises, Inc.?
Join Our Award-Winning Team as a Customer Support Representative – Part Sales at Palmer Johnson!
Are you ready to take your career to the next level with a dynamic, forward-thinking company that values creativity, growth, and flexibility? Palmer Johnson has an exciting opportunity for an enthusiastic and driven Customer Support Representative – Part Sales to join our team. This position is based in Sun Prairie, WI, but we offer the flexibility of working remotely from your home office.
We’re proud to be named a Top Place to Work in Madison for Small Businesses in 2024 by the Wisconsin State Journal, and we want YOU to be part of our success story.
Who We Are
Palmer Johnson is a dynamic industry leader committed to providing superior customer service. We’re a national remanufacturer and authorized distributor of heavy-duty off-highway transmissions, axles, and components, representing such vendors as Twin Disc, ZF, Dana Spicer, Kessler, Funk/John Deere, Carraro, and more. Equipment OEM lines include JLG, Genie, Hyster, JCB, Manitou-Gehl, Brandt Hi-Rail Trucks and more. With 45 years of excellence, we know that our people are our greatest asset. We are committed to providing an atmosphere that encourages growth, creativity, and job satisfaction.
About the Role
As a Customer Support Representative, you’ll be the key player in helping our customers—both new and existing—navigate our comprehensive product lines, from their initial inquiry all the way through to delivery. Using our cutting-edge systems, you’ll provide fast, accurate, and top-tier customer service while enjoying the variety of working in a fast-paced environment. Your role will involve engaging with customers from around the world, helping them solve problems, and driving sales growth—all while collaborating with a fantastic team.
Are you the right fit?
If you’re ready to thrive in a high-energy role and answer “YES!” to the following questions, we want to hear from you:
- Do you have experience in the off-highway industry (including hydraulics, engine, and/or off-highway equipment)?
- Do you have an associate or bachelor’s degree in Business, Sales, or Marketing (a degree is preferred, but not required)?
- Do you have a passion for customer service and experience in roles like Customer Service or Account Management?
- Are you a problem-solver with a knack for critical thinking, and can you deliver outstanding solutions for our customers?
- Do you have a sales-driven mindset and are you goal-oriented?
- Do you pride yourself on professionalism in all forms of communication (email, phone, and in-person)?
- Are you tech-savvy, with the ability to quickly learn new systems and work across multiple platforms?
- Do you excel at multi-tasking and working with a sense of urgency while remaining a self-starter?
- Do you bring a positive attitude and enjoy having fun at work?
What’s in it for you?
- Competitive compensation and performance-based incentives!
- No nights or weekends! We’re open Monday through Friday, 8 AM - 5 PM.
- A fun, flexible work culture that values work-life balance.
- Exceptional benefits including 401(k), health insurance, dental, vision, life insurance, disability coverage, wellness programs, and paid time off (including 8 paid holidays).
Palmer Johnson is an equal-opportunity employer. We celebrate diversity and are committed to hiring a workforce that represents a wide range of experiences, cultures, and perspectives.
Take the next step in your career with Palmer Johnson today!
