What are the responsibilities and job description for the 000400 - Call Center - Customer Service Representative position at Panoramic Health?
Customer Service Representative will interact with Panoramic Health’s customers by addressing inquiries and resolving complaints.
Responsibilities Include
Responsibilities Include
- Interacts with customers/patients via telephone, email, online chat, or in person to provide support and information on services.
- Collects and enters orders for new or additional services.
- Fields customer/patient questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’/patients’ problems and concerns.
- Maintains customer/patient accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties and responsibilities as required, assigned, or requested.
- High School Diploma or equivalent.
- At least 1 year of customer service experience in similar role or position.
- Proficiency with Microsoft Office Suite.
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