Student Accounts Advisor

Looking for a Student Account Advisor for a University based in Manhattan! In this role you will be primarily responsible for helping students and families understand their financial options!

• Provide comprehensive counseling and outstanding customer service to all constituencies regarding student account management policies, procedures.
• Review account history and status for late registrations and retroactive registrations.
• Resolve problems or concerns on student account billing statements and financial transactions; answer questions and explain debits and credits, tuition and fee assessments, credit loads and impact on tuition, and refund/credit balances transactions.
• Answer questions in person, on the phone, by email, or in written correspondence
• Actively participate in meetings, training, and other professional development opportunities, as assigned.
• Works on special reports and other delegated duties as assigned

Requirements

• High school diploma or equivalent, bachelor's degree preferred
• 1 year of experience in a customer service setting
• Ability to communicate effectively with people of all ages and backgrounds