Customer Service Representative

Job Description

Customer Service Representative – Kansas City, KS

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions, to our sustainable innovations and applications, our 10,500 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Customer Service Representative to join our Kansas City, KS team. You will effectively coordinate internal activities and external customers’ expectations to ensure superior customer service.  This position will help build sustainable processes to improve customer care, anticipating and providing solutions for sales opportunities.  Duties include answering customer inquiries, expediting orders, processing order changes, processing credit & debit memos, and otherwise servicing Pentair’s distributor community.  

You Will

• Primary contact for all Pentair, Kansas City’s Distributor and Sales network. 
• Provide day-to-day problem resolution; effectively communicating by phone and email. 
• Manage incoming email, providing timely responses. 
• Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, & Production Planning) to meet customer expectations.  
• Assist with order entry process, for assigned orders, to ensure accuracy and understanding, working closely with Customers, Engineering, and Sourcing on special order requirements. 
• Work with internal management & personnel to expedite orders at customer’s request.  
• Work closely with logistics relative to delivery instructions and expediting. 
• Strong working relationship and interface with cross-functional departments.  
• Perform other tasks and duties as assigned. 
• Assist with International business as needed. 
  
  

Key Qualifications

• Associate’s degree preferred. 
• 0 – 5 years’ experience in customer service / sales / marketing environment. 
• Proficient in use of MS Office products. 
• Ability to prioritize, exercise good judgment, handle multiple tasks, meet deadlines and work under pressure. 
• Excellent organizational skills and detail oriented. 
• Excellent written and verbal communication skills.  
• Works well in an energetic team environment. 
• Displays a pleasant, friendly style, and a professional image. 
• Demonstrates integrity and ethical standards. 
  
  

Compensation

The anticipated hourly pay range for this role is: $28.00 - $31.00. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be determined by considering demonstrable level of experience, skills, knowledge, and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

Benefits

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement
  
  

Pentair is an equal opportunity employer.

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.