Branch Service Officer

Description

Established in 1998 in Medford, Oregon, People’s Bank of Commerce was formed to provide a community business bank for the southern Oregon area. Since its inception, People's Bank has been providing its customers with superior, responsive and flexible service with a friendly approach. Through conservative solid banking fundamentals and doing right by its customers, employees and community, People's Bank has earned the esteemed reputation as one of the top community banks in Oregon. 

We strive to provide a better experience to our customers and a better career experience for our employees. We recognize that our employees are the messenger of our vision and values and are key to our success. We offer a competitive benefits package including salary commensurate with experience, 401k, Employee Stock Ownership Plan (ESOP), as well as health, dental, vision and life insurance coverage.

Branch Service Officer is a full-time position and is responsible for providing supervision and leadership direction for staff to accomplish strategic goals and objectives of the bank. Responsible for efficient and effective operations of the Branch while upholding the bank’s core values, core competencies and customer service. Ensures adequate staffing levels and staff development, supports marketing and sales goals, and actively participating in the selling and delivery of all financial services provided by the bank. Ensures that the branch delivers quality customer service and resolves banking problems for customers. 

Reports to: Regional Operations Manager

Supervises: Non-exempt operational staff

Requirements

• Provide friendly, courteous, and professional communication support, including responding to incoming telephone calls, electronic mail, and voice mail. 
• Motivate and lead a high-performance branch team by setting goals and expectations to accomplish strategic goals and objectives of the bank.
• Assists in developing branch growth goals and income and expense budget.
• Provide teller and new accounts relief as necessary to ensure excellent customer service by handling all monetary transactions for customers, (i.e., deposits, withdrawals, loan payments, check cashing, opening new accounts, misc.).
• Ensure compliance with the Bank “Teller Balancing Requirements” to assure accurate cash handling in the service to our customers and minimize time and effort to locate outages. 
• Manages the selection, placement, performance, development, promotion, and termination of branch staff.
• Provide scheduling, prioritize workflow, and assign staff to cover customer traffic and ensure timely completion of tasks.
• Provide supervision and training for all staff in areas of operations and conduct staff meetings. 
• Uses active listening skills to determine customer needs to sell and cross-sell bank services in the branch and local community by developing rapport with people to establish strong customer relationships.
• Develop and implement relationship strategies for cross-selling bank products and services by satisfying customer needs through a full array of deposit, cash management, merchant bankcard and other appropriate bank product and services. 
• Provide products and services education, assistance, research, support, and problem resolution in a professional and timely manner to our customers and employees. 
• Monitor subordinate job performance in your area of responsibility and make recommendations regarding job performance evaluations and disciplinary actions. 
• Fosters a success-oriented, accountable environment within the bank through well-defined expectations, policies, and procedures.
• Adheres to bank security policy and procedures and is responsible for testing, maintenance, and operation of security devices. 
• Ensure that branch operations staff is in compliance with policies and procedures, Bank’s CIP, BSA and related security procedures plus any pertinent State or Federal laws and regulations.
• Consistently make productive use of your time, ask for additional assignments or assist others.
• Attends Operational meetings as required. 
• Performs special projects or other duties as directed by senior management.

Skills and abilities required:

• Must be able to work within and foster a team environment, while effectively managing own workload and those of team.
• Knowledgeable of regulatory and compliance laws and procedures.
• Familiarity with Deposit Products and Bank services.
• Excellent communication (written and oral) and organizational skills.
• Strong interpersonal skills and ability to develop rapport with people in order to provide quality service to teammates and customers, supporting the bank’s commitment to a fun, professional, service-oriented working/business environment.
• Knowledge of the principles and practices of staff supervision and performance management and the ability to develop staff through coaching, training opportunities and mentorship. 
• Ability to look and project a professional image. 
• Demonstrate strong attention to detail.
• Ability to manage multiple priorities and achieve results according to company priority.

Education, training, and experience:

• Successful completion of a high school diploma or GED. 
• Two to five (2-5) years related job experience as Teller/Operations Assistant or demonstrated leadership ability in an operations area related to Bank Operations. 
• Functionality and operation of software programs (Microsoft Word, Excel, Navigator, Director, etc.) and ten-key calculator.
• Willingness to complete appropriate training workshops.

The above statements are intended to describe the general nature and level or work to be performed. They are not intended to be an all-inclusive listing of all responsibilities, duties and skills required for this position. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Those selected must be able to provide proof of legal right to work in this country. Hiring will be subject to criminal history background check, credit check, drug screen and references.

People's Bank of Commerce is an Equal Opportunity Employer of minorities, women, protected veterans, and individuals with disabilities. If you are an individual with a disability and require reasonable accommodation to complete all or part of the application process, please call 541-491-8928 or email hr@peoplesbank.bank.