What are the responsibilities and job description for the Sales Coordinator position at Peregrine Hospitality?
As a Sales Coordinator, you will function as the point of contact for all aspects of group functions & bookings at the property, including room blocking, rooming lists, amenity coordination, event details, & follow ups. You are the liaison between the property’s sales department, guest services departments and the clients, always conducting their communication with a welcoming and positive demeanor. The Sales Coordinator demonstrates professionalism with all clients, guests, vendors and coworkers. You have extensive previous experience in event management and/or hospitality, displaying commitment to solving problems and at the best interest of the hotel. You are confident and feel comfortable in a leadership role, with the ability to multi-task, prioritize and communicate effectively.
Responsibilities of the Ideal Candidate
Act as a point of contact for guests, coworkers and vendors, maintaining communication with all relevant parties prior, during and after each event including but not limited to:
- Coordination of rooming lists
- Event details set up
- Answering questions from groups
- Communication between the sales department and the guest services department to ensure positive customer service for guests.
- Maintain a professional and attentive relationship with guests and potential clients through continuous correspondence, including onsite tours, requesting feedback, and sending Thank You’s.
- Consistently check group reservations and status on a weekly basis to ensure all information is properly recorded and blocked rooms have been set up.
- Continuously organize all equipment, files, signage and amenities required.
- Develop Banquet Event Orders for all meeting/events and conduct BEO Meetings.
- Become proficient in necessary programs, such as Room Key, Event Temple and Microsoft Office, reporting all data in detail.
- Follow through on all contracts and reservations, ensuring all entries in programs have been made, deposits have been charged, and information has been shared with hotel staff.
- Group billing & collection of outstanding invoices due.
Core Competencies:
- Highly Organized
- Possess and Maintain Composure
- Ability to Communicate Effectively
- Possess a Customer Focus
Experience and Education:
- At least 2 year event coordination and/or hospitality experience
- The ability to solve problems as they arise and do so in the best interest of the hotel.
- Confident in taking charge and leading a group of individuals.
- Proficient in drafting professional documents and professional correspondence.
- Ability to multi-task and prioritize assignments to achieve highest level of productivity.
- Strong organizational skills.
- Exceptional oral communication skills.
- Flexible schedule; available to work nights, holidays and weekends.
Physical Requirements:
The minimum physical requirements for this position include but are not limited to:
- Must be able to lift and/or carry up to 40 pounds frequently to assist guests
- Ability to stand for extended periods of time
- Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
- Ability to bend and twist, push and pull, stoop, and kneel
- Ascend and descend a ladder
