Administrative Assistant

Position: Administrative Assistant (Bilingual English/Spanish)

Company: Performance Insulation Energy Services

Location: Sherwood, Oregon

Pay: $20-23/hour

Job Type: Full time

Schedule: Monday to Friday

Reports to: Production Scheduling Manager

Description:

Is bringing order and nailing the details kind of your thing? If so, we want you!

As the Administrative Assistant in Performance Insulation’s Production department, you’ll play a key role in helping coordinate insulation installer teams with customer jobs. You’ll help ensure all goes smoothly by tracking team progress, confirming job details, identifying obstacles or delays, and making sure all involved parties are in-the-know, including the customer. In fact, from confirming arrival times through completed work, you’ll play a big part in customer satisfaction by guiding them with helpful communication and smoothing the process for all involved.

You’ll love being a part of our team. Performance Insulation and Energy Services is a local, family-owned business with a great reputation. We’ve been a leading provider of insulation services in the Pacific Northwest for more than 10 years. We focus on hiring great people and deliver exceptional customer service.

Duties Will Include:

• Answer phone calls to a dedicated scheduling line and book appointments.
• Call / email customers the day prior to their appointments to remind them of their day and time and the task scheduled.
• Call / text installers to confirm completion of jobs assigned and communicate any delays or obstacles that may prevent them from finishing their assigned tasks.
• Change appointments for customers and communicate changes to the customer and appropriate people.
• Create and produce work orders from quoting system and verify accuracy.
• Review and analyze jobs, routes, and schedules to assist with the prioritization of workload.
• Monitors capacity and performance to develop realistic estimates for job scheduling.
• Assist with entry reconciliation for labor and material.
• Monitors production progress and provides appropriate notifications when adjustments are needed.
• Notifies Field Production Manager, Production Scheduling Supervisor, Warehouse Division, and Senior Management when obstacles to executing schedules are recognized or coordination is required.
• Handle day-to-day insulation administrative tasks.
• Other duties to be assigned when deemed necessary by the manager.

Job Requirements:

• NON-SAFETY SENSITIVE – employee only performs non-DOT related functions
• Excellent interpersonal and customer service skills
• Proficient in Microsoft Office Suite or related software
• Proficient computer skills with the ability to learn new software
• Knowledge of, or ability to learn, about company products and services
• Excellent verbal and written communication skills
• Must be adaptable and flexible, ability to quickly change direction and focus

Education and Experience:

• High school diploma or equivalent required
• 1 year of administrative experience required
• Bilingual English-Spanish is required

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Benefits:

• Medical, dental, & vision, and supplemental insurance benefits (eligible to enroll first of the month following date of hire)
• 401k profit sharing plan (must meet plan requirements)
• PTO available per company handbook

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Administrative: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $20 - $23