Service Manager

SUMMARY

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

Ensures that the daily inventory of technician's time is consistently sold to service customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Forecasts goals and objectives for the department and strives to meet them.

· Hires, trains, motivates, counsels, and monitors the performance of all service department staff.

· Prepares and administers an annual operating budget for the service department.

· Maintains reporting systems required by general management and the factory.

· Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.

· Strives for harmony and teamwork within the department and with all other departments.

· Develops and implements a marketing plan which promotes new and repeat business.

· Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA , etc.

· Understands and ensures compliance with manufacturer warranty and policy procedures.

· Accounts for all documents; ensures that none are missing and all are processed correctly.

· Directs and schedules the activities of all department employees.

· Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.

· Monitors technicians' daily productivity reports and corresponding payroll records.

· Monitors and follows up on parts orders with the parts manager to ensure availability.

· Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.

· Establishes and maintains good working relationships with customers to encourage repeat and referral business.

· Informs repair technicians of time allowances on each repair order.

· Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

· Keeps abreast of new equipment and tools available and recommends purchases.

· Ensures that the work areas and customer waiting area are kept clean.

· Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.

· Serves as liaison with factory representatives.

· Ensures the proper care, storage, and inventory of special tools.

· Ensures that customers' service files are up-to-date and readily available for reference.

· Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.

· Handles customer complaints immediately and according to dealership's guidelines.

· Maintains safe work environment.

· Other duties as assigned.

QUALIFICATIONS

· Two to four years of related experience and/or training; or equivalent combination of education and experience.

· High school diploma or general education degree (GED).

· Minimum five years industry experience.

· Valid driver’s license, CDL preferred but not required.

· Pre-employment drug testing and background screen applies.

Performance Truck is seeking skilled individuals that are passionate regarding their personal career growth and dedicated to raising the customer satisfaction levels of our dealership. This unique environment fosters individual growth and rewards performance with a benefit package, which includes incentive bonuses, medical, 401K, short-term disability, long-term disability, paid vacation, paid sick days. Additionally, Performance Truck has a strong dedication to training and many OEM courses and are made available (at no cost with full pay) to those service employees wishing to increase their skill sets.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday

Work Location: In person