IT Infrastructure and Support Engineer

Job Purpose

The IT Infrastructure and Support Engineer maintains the information technology systems and operations, by providing user support, conducting and coordinating user training, assisting the Technology and Strategy Manager with IT budget development and making recommendations for technology improvements.

Essential Functions

• Performs support work, communicates with users regarding technology needs and partners with departments to implement solutions
• Serves as the network/systems administrator for the Village
• Plans, procures, installs, configures and deploys firewalls, IT hardware, software, voice and data systems and virtual private network
• Assists with maintenance of an IT organization plan, a security plan and a disaster recovery plan, taking into account changes in technology assets and potential threats; conducts testing and training to support security and disaster recovery plans
• Protects data from breaches through planning and adherence to a backup plan, installation and maintenance of network security devices; conducts network monitoring; researches and develops security policies, conducts user training to promote security
• Assists with development and implementation of long-range technology improvement projects, including development of the IT operating budget and capital budget; procures technology assets and services in accordance with the Village’s purchasing procedures
• Manages the Village’s device replacement program, maintains inventory of devices issued to users and replacement schedules and upgrades
• Assists with development of IT use policies and procedures in line with industry best practices
• Creates and maintains network documentation
• Provides and models outstanding customer service in person and over the telephone
• Develops and produces statistical reports to be used for decision-making purposes
• Responds to after-hours emergencies as needed and attends evening meetings as required

Minimum Qualifications

• Bachelor's degreeField of study: Computer science, information technology or related field
• One to three years experience
• Microsoft certification
• Strong knowledge of network management, Microsoft technology, Hyper-V environment, Ubiquiti and Cisco technology and infrastructure in a LAN WAN environment, Ubiquity and Cisco VOIP unified communication systems VMware environment, best practices in security and Criminal Justice Information System compliance requirements
• Familiarity with wireless networking technologies and experience with IEEE, EI/TIA cabling standards
• Strong project management skills
• Commitment to maintain strict confidentiality of private, sensitive or confidential information; high level of trustworthiness
• Excellent customer service skills