What are the responsibilities and job description for the Automotive Service Advisor position at PHD AUTO GROUP?
Job Overview
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services. Your expertise in mechanical knowledge and customer service will be essential in ensuring a positive experience for our clients while effectively managing their service needs.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of recommended services, including brake repair, oil changes, and diesel engine repairs.
- Utilize strong automotive diagnostics skills to identify issues and recommend appropriate solutions.
- Upsell additional services and products based on customer needs and vehicle condition.
- Maintain accurate records of customer interactions, service recommendations, and work performed.
- Collaborate with technicians to ensure timely completion of services and communicate updates to customers.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
- Stay informed about industry trends, new products, and dealership offerings to provide informed recommendations.
Requirements
- Proven experience in a customer service role within the automotive industry is preferred.
- Strong mechanical knowledge with the ability to understand automotive systems and diagnostics.
- Familiarity with brake repair, alignment, shocks struts, and other common automotive services.
- Excellent communication skills with a focus on providing exceptional customer service.
- Ability to upsell services effectively while maintaining customer trust.
- Experience working in a dealership environment is a plus but not required.
- A valid driver's license is necessary for test driving vehicles as needed.
Join our team as an Automotive Service Advisor where your skills will contribute to delivering outstanding service and enhancing customer satisfaction!
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Expected hours: No less than 40 per week
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $17 - $22