What are the responsibilities and job description for the Director Of Operations position at Piedmont Health Services?

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 54 years and remains the largest community health center in central NC. Operating 10 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title – Director Of Operations

Department - Admin / Operations

Reports to – COO

Benefits -

Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
403(b) Plan
Paid Holidays
CME (Continuing Medical Education)

About Position :

The Director of Operations works under the direction of the COO and is responsible for the Health Center operations of the community health centers (CHC). The Director of Operations directly supervises the staff and providers of the health centers. The incumbent is accountable for operational success and financial sustainability of the CHCs. Establishes and maintains appropriate measures for staffing, productivity, compliance, quality, accuracy and patient satisfaction. Collaborates with corporate resources to assure the successful development, implementation and integration of operational processes and support systems, clinical standards of care, and medical record documentation that supports patient safety, efficient workflow and best practices. Other duties, as assigned.

Work Location : Corporate / Hybrid

88 Vilcome Center Dr, suite 110 Chapel Hill, NC 27514

Schedule : Monday - Friday 8 : 00 am - 5 : 00 pm

Travel : Some travel to the centers.

Duties / Responsibilities –

Directs and coordinates the CHC operations and staff for effective and appropriate patient care.

Oversees direction and management of all aspects of CHC through direct and matrix reporting relationships, including oversight of site leadership team. This team includes, but is not limited to lead providers, assistant center managers, nurse managers, pharmacy managers, and dental managers.

Maintains a safe environment for patients, staff, and others by establishing and ensuring adherence to standards for patient safety, infection control and a safe work environment. Ensures the CHCs are meeting all regulatory requirements including HRSA, PCMH, JCAHO and OSHA.

Works collaboratively with the leadership team to implement best practices and systems that enhance operations and are consistent with the organizational goals.

Collaborates with providers regarding practice, operations, standardization, financial and systems issues and works with providers to enhance productivity, efficiency, access, quality and patient satisfaction.

Facilitates the coordination and integration of care, resources, and services across all departments and groups.

Participates in various committees to ensure that all clinical and business functions are effectively integrated into the organization for the delivery of quality patient care and to enhance coordination of services.

Preserve and strengthen the centers' financial position to ensure long-term sustainability. Ensures the centers are meeting the financial goals stated in the financial dashboard.

Works with each department to ensure standards and quality goals are attained as measured by the quality dashboard.

Ensures a high-quality patient care environment as evidenced by patient satisfaction survey results, JCAHO audits and internal audits using patient tracer methodology.

Interacts and communicates with staff to facilitate open and cooperative working relationships to ensure high morale and a professional service-oriented atmosphere. Ensures a high-quality work environment as evidence by staff satisfaction survey results.

Recommends strategic programs and new services in conjunction with site leadership and marketing resources.

Utilizes CHC metrics, statistics, and applicable decision support system information to gain approval and implement cost controls or recommend direct operational changes based on strategic plan, budget variances, patient volumes, provider utilization, pricing, and reimbursement.

Maintains facilities and participates in facility planning, construction and renovation projects.

Serves as the organizational leader and manager for all staff within designated sites.

Serves as the site representative at CHC leadership meeting.

Understand profit and loss statements, and practice budgets.

Performs all others duties as assigned.

Qualifications –

Education : : Bachelor's degree in Healthcare Administration, Business Administration or related field (Master's degree, preferred.

Required : 3-5 years of supervisory experience within a clinic or healthcare practice; Experience leading advanced improvement and quality initiatives, and healthcare delivery. Requires frequent sitting for long periods, operation of standard office machines and computer. May require lifting of up to 25 pounds. Requires hand-eye coordination and manual dexterity. Requires the use of office equipment, such as computer terminals, telephones and copiers. Requires normal vision. Work is performed in an office environment. Contact with staff, patients and external clients and vendors.

Preferred : Experience with integrated delivery systems, highly desirable; 5 years of experience in a management capacity within a clinic or healthcare practice, preferred. Excellent leadership and organizational abilities; Superior knowledge of healthcare regulations, financial management, patient care standards, and operational guidelines; Excellent interpersonal and communication skills; Proficient in healthcare software and EMR systems.

Current / valid License : N / A

Immunizations : All PHS Required Immunizations for onboarding

Pay Range - $81,761.00 - $94,784.00

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DEI Statement

Piedmont Health Services, Inc. (PHS) endeavors to maintain an inclusive workplace, one that is reflective of the patient population that we serve and the individuals whom we employ. We strive to incorporate inclusiveness throughout our work culture, including the way that we recruit, support, and retain employees. We believe that having employees from diverse backgrounds, cultures, and experiences is an asset. It helps us to view the world through different lenses embodying the perspectives, opinions, approaches, and values that our employees bring to work daily. In fact, inclusion is woven into the very fabric of our work life, which allows our employees to perform at their highest possible potential.

Salary : $81,761 - $94,784

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