BUS PERSON. OVERVIEW. It is the responsibility of a bus person to clear and set tables in the appropriate manner prior to and after the service of the guest. A bus person is also responsible for maintaining supplies for service and assisting other service personnel to ensure that the guest is well-attended in a clean, neat, and hospitable atmosphere. SPECIFIC RESPONSIBILITIES. Adhering to standards of personal cleanliness and proper uniform, disp...
BUS PERSON. OVERVIEW. It is the responsibility of a bus person to clear and set tables in the appropriate manner prior to and after the service of the guest. A bus person is also responsible for maintaining supplies for service and assisting other service personnel to ensure that the guest is well-attended in a clean, neat, and hospitable atmosphere. SPECIFIC RESPONSIBILITIES. Adhering to standards of personal cleanliness and proper uniform, disp...
HOST/ESS. OVERVIEW. It is the responsibility of a host/ess to create a positive first impression and to make our guests feel welcomed, on the phone or in person. The host/ess controls the seating of guests in the dining room to assure quality of service and guest satisfaction, and to maximize sales opportunities. SPECIFIC RESPONSIBILITIES. Exemplifying hospitality standards, practicing “name magic”, handling requests and complaints with guest sat...
SERVER. OVERVIEW. Reports directly to the Service Department Head. It is the responsibility of a server to sell and efficiently serve quality products in a professional, hospitable manner to the guests, requiring competence in service procedures and commitment to guest satisfaction. SPECIFIC RESPONSIBILITIES. Exemplifies hospitality standards, practices "name magic," answers guests' questions regarding the restaurant, and handles request and comp...
