What are the responsibilities and job description for the Document Production Manager position at Pillsbury Winthrop Shaw Pittman LLP?
Nashville, Tennessee
Job Description
RESPONSIBILITIES
- Oversee and direct the day-to-day business operations of the department
- Manage all performance management related duties with assistance from HR and team supervisor, as needed, to ensure employees are meeting performance standards and adhering to company policies
- Ensure all team members achieve the goals and objectives of the department identifying issues and problems and recommending solutions to management
- Maintain daily contact with customers in person, via telephone and through email to discuss needs, requirements, and deadlines, answer and resolve problems and negotiate time requirements as appropriate.
- Implement and maintain quality control mechanisms
- Report utilization and productivity metrics to the client and provide expert knowledge, technical support, and training to the team to ensure operational efficiency
- Work closely with the training team to evaluate skill sets, staff training, and development programs and customer service standards
- Manage recruiting, interviewing, and selection of candidates for open positions
- Test and troubleshoot new applications and upgrade releases, as necessary
- Develop and generate statistical reports
- Review customer satisfaction survey results and reworks; provide timely feedback and monitor issues through to remediation; ensure team completes requisite trainings
- Resolve grievances and issues raised by lawyers, paralegals and other job requestors
- Conduct team meetings as appropriate
- Document and promote best practices, tip sheets, and QRGs
- Practice and foster an atmosphere of teamwork and cooperation
REQUIREMENTS
- Bachelor’s degree or equivalent experience
- 7-10 years’ experience in a supervisor role or process management, preferably in a law firm environment
- Advanced knowledge of legal policies and procedures
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Ability to organize, prioritize, and coordinate multiple assignments
- Maintain confidential information
- Make objective, independent judgments
- Ability to excel under pressure and provide quality work product
- Clearly and effectively communicate with varying levels of people within the organization
- Work productively and cooperatively with other employees
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us at
PillsburyWorkday@pillsburylaw.com
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