Financial Counselor

About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of fertility clinics, we provide innovative technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless, high-touch experience for families on their path to parenthood. Learn more at www.pinnaclefertility.com.

About the Role
The Financial Counselor plays a vital role in supporting patients through their fertility journey by guiding them through financial processes and ensuring a clear understanding of their financial obligations. This position is ideal for individuals who are customer service-minded, detail-oriented, and thrive in a fast-paced environment. As a Financial Counselor, you will work closely with patients and a multidisciplinary team to deliver compassionate care and a seamless financial experience.

We are seeking a Financial Counselor to join our dedicated team at IVF1 in Naperville, Illinois. This is a full-time, onsite position, working Monday-Friday, 7:00 AM - 3:30 PM or 8:30 AM - 5:00 PM. 

Key Responsibilities

• Maintain accurate patient accounts by updating personal, financial, and insurance information.
• Obtain and process referrals, authorizations, and predeterminations as required.
• Verify insurance benefits and eligibility and calculate procedure deposits.
• Review financial history with patients, collect outstanding balances, and escalate unresolved issues.
• Submit daily charge entries for timely processing.
• Obtain waivers for patients without proper benefits or authorizations.
• Educate patients about loan programs and financing options for those without insurance coverage.
• Collaborate with the clinical team to communicate accurate financial obligations to patients.
• Provide support at the front desk and reception as needed.
• Perform other duties and projects as assigned.

Position Requirements

• Education & Experience:
  • High school diploma or equivalent required.
  • Previous experience in a medical office setting preferred.
• Skills:
  • Strong communication, organizational, and multitasking abilities.
  • Proficiency with electronic medical records (EMR) and basic computer skills.
  • Strong knowledge of insurance processes, medical billing, and collections is preferred.

Compensation & Benefits

• Hourly Rate: $20.00 - $26.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we value and celebrate diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.