What are the responsibilities and job description for the Call Center Representative position at Planned Parenthood Southeastern Pennsylvania?
Planned Parenthood Southeastern Pennsylvania is the local affiliate of the country’s leading sexual and reproductive health care advocate and provider. Planned Parenthood Southeastern Pennsylvania operates 10 health centers throughout Chester, Delaware, Montgomery, and Philadelphia counties. Nationwide, Planned Parenthood affiliates operate more than 600 health centers, providing medical services and sexuality education for millions of individuals (adults and teens) each year. We also work with allies worldwide to ensure that all people have the right and the means to meet their sexual and reproductive health care needs.
Be part of the diverse and inclusive Planned Parenthood family and join us as a Call Center Representative. We currently have an On-Call (per diem) position available. EPIC knowledge is preferred. The salary range for this position is $17.25/hr.
Candidates must have a high school diploma or equivalent. Must possess exhibit strong attention to detail and follow-up with ability to multi-task in a fast-paced environment; possess excellent organization skills, strong verbal and written communication skills, strong interpersonal, time-management, and problem-solving skills; be proficient in use of Microsoft Office 365 Software; and possess a demonstrated dedication to Planned Parenthood’s mission, vision and values.
Please include a copy of your resume and cover letter with your application.
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- Commitment to advancing race ( ) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society
- Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions
- Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn
- Strong sense of accountability to equitable practices
- Understanding of the impact of identity dynamics on organizational culture
- Commitment to PPSP’s In This Together service ethos, workplace values, and service standards
Planned Parenthood Southeastern Pennsylvania (PPSP) is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local laws. PPSP is committed to building an inclusive workplace that values diversity, equity, and inclusion, and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQIA community to apply.
