What are the responsibilities and job description for the Call Center Representative position at AbsoluteCARE Medical and Pharmacy?
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.
The Call Center Coordinator will be responsible for coordination of patient flow over the telephone; greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication scripts when handling different topics. Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives. Meet personal/team qualitative and quantitative targets. De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Bilingual Preferred
Education and Experience
- High School diploma or GED Equivalency
- 2 years’ experience in a Patient Center Medical Home preferred
- Experience with Eclinicalworks preferred
