Pomeroy is an IT service management company that offers infrastructure development, staffing, managed workplace, procurement and client support services.
Core Function. This position will require the use of remote tools to resolve open issues or complete outstanding requests that involve new functionality of PC hardware, software and peripherals. This position requires the ability to articulate in a clear and precise manner and the ability to obtain information quickly and accurately. Essential Duties & Responsibilities. The duties listed below are intended only as illustrations of the various typ...
We are currently seeking an onsite. Technical Support Specialist. in Des Moines, IA for a full-time, permanent role. The. Technical Support Specialist. provides technical expertise and guidance in supporting end-user problems with desktops, laptops, servers, peripherals, telecommunications, the mainframe, applications, and hardware. Hours. Monday thru Friday, 8am to 5pm. Environment. Onsite office environment, providing phone/remote support. Resp...
We are currently seeking an onsite. Service Desk Technician. in Des Moines, IA for a full-time, permanent role. The. Service Desk Technician. provides technical expertise and guidance in supporting end-user problems with desktops, laptops, servers, peripherals, telecommunications, the mainframe, applications, and hardware. Hours. Monday thru Friday, 8am to 5pm. Environment. Onsite office environment, providing phone/remote support. Responsibiliti...
Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Same as a Level I, but 2-3 years of experience and slight added duties of assisting fellow technicians in trouble shooting. Essential Duties & Responsibilities. The duties listed below are intended only as illustrations of the various types of work that may be perform...
Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Same as a Level I, but 2-3 years of experience and slight added duties of assisting fellow technicians in trouble shooting. Essential Duties & Responsibilities. The duties listed below are intended only as illustrations of the various types of work that may be perform...
We are currently seeking an onsite. Service Desk Technician. in Portland, OR for a 6 month contract with potential to extend or convert to hire. The. Service Desk Technician. will provide support and excellent customer service for technical infrastructure including Windows devices, mobile devices, desk phones, printers, networking devices, end user applications and services along with some Active Directory administration. Hours. Monday thru Frida...
Core Function. Work to assist staff to resolve technical issues and provide courteous and knowledgeable assistance with questions. Phone support provides 1st level support for the Help Desk including research and resolution for technical problems. They serve as the primary contact for solving, assigning, and escalating tickets properly and escalate calls to 2nd tier support as needed. All resources maintain, troubleshoot and repair technical infr...
Job Description. Essential Job Functions. Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation an...
Essential Job Functions. Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation and maintenance of ...
Pomeroy is seeking a full time Technician to work as a travel field technician to run service tickets as needed for our customers. Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Essential Duties & Responsibilities. The duties listed below are intended only as illustrations of the various types of work that may be ...
Pomeroy is seeking a full time Technician to work as a travel field technician to run service tickets as needed for our customers. Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Essential Duties & Responsibilities. The duties listed below are intended only as illustrations of the various types of work that may be ...
General Function. Develop cost analysis, pricing, Profit and Loss Statement and Statement of Cash Flow for managed solution opportunities. Participate on cross-functional teams with Sales, Solution Directors and Service Delivery organizations to develop, cost and price service offerings including high visibility and complex multi-tower opportunities. Present findings and work directly with executive management both internally and externally. Revi...
