What are the responsibilities and job description for the Customer Service Agent position at Port City Air Inc?
Port City Air (PCA) is located on the Pease Tradeport in Portsmouth, NH. In addition to the variety of service PCA provides the airport, we also staff the Portsmouth International Airport terminal. This is an amazing part-time position where you will greet and attend to the needs of passengers flying in/out of Portsmouth International Airport.
POSITION SCOPE
The Customer Service Agent provides professional and courteous service to passengers arriving or departing their flights. This role is staffed 7 days a week including nights, weekends and occasionally on holidays. A typical shift will be approximately 3-4 hours, 15-20 hours per week, and can be extended due to flight schedules.
DUTIES AND RESPONSIBILITIES
- Greeting guests upon arrival and making them feel welcomed.
- Checking in passengers and baggage for flights.
- Assisting those with disabilities board flight
- Being a source of information to passengers
- Other duties as assigned.
REQUIRED SKILLS/ABILITIES
- High school diploma or GED.
- Exceptional interpersonal skills.
- Patience and excellent listening skills are a must.
- Ability to remain calm and courteous under pressure.
- Ability to work a flexible schedule as we are a 24/7/365 operation.
- Good attention to detail.
- Valid Driver’s License.
- Reliable transportation.
- Must pass the FAA and Homeland Security background checks as well as complete a pre employment drug screening.
PHYSICAL REQUIREMENTS
- Ability to lift 50 lbs and assist passengers boarding with wheelchairs
BENEFITS (for PT employees)
- 56 hours of sick time
- Flight benefits available
Port City Air, and its subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other characteristics protected by local, state, or federal laws, rules, or regulations. For more information visit https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf.
If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to dskiotis@portcityair.com