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26 Customer Service Agent Jobs in Portsmouth, NH

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Customer Service Agent
Port City Air Portsmouth, NH
$40k-50k (estimate)
Full Time | Transportation 2 Months Ago
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Port City Air is Hiring a Customer Service Agent Near Portsmouth, NH

Port City Air (PCA) is located on Pease in Portsmouth, NH. In addition to the variety of service PCA provides the airport, we also staff the Portsmouth International Airport terminal. We have an amazing part-time Customer Service position available at the terminal where you will greet and attend to the needs of passengers flying in/out of Pease on Allegiant flights.

POSITION SCOPE

The Customer Service Agent provides professional and courteous service to passengers arriving or departing on their flights. We are looking for open availability Thursday through Sunday. Working hours range from 10-15 hours a week.

DUTIES AND RESPONSIBILITIES

  • Greeting guests upon arrival and making them feel welcomed.
  • Checking in passengers and baggage for flights.
  • Assisting those with disabilities board flight
  • Being a source of information to passengers
  • Other duties as assigned.

REQUIRED SKILLS/ABILITIES

  • High school diploma or GED.
  • Exceptional interpersonal skills.
  • Patience and excellent listening skills a must.
  • Ability to remain calm and courteous under pressure.
  • Ability to work a flexible schedule (nights, weekends, holidays) as we are a 24/7/365 operation.
  • Good attention to detail.
  • Valid Driver’s License.
  • Reliable transportation.
  • Must pass the FAA and Homeland Security background checks as well as complete a pre-employment drug screening.

PHYSICAL REQUIREMENTS

  • Ability to lift 50 lbs. and assist passengers who need help boarding.

BENEFITS (for PT employees)

  • 56 hours of sick time. 
  • Flight benefits available after completion of training   

Port City Air, and its subsidiaries, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other characteristics protected by local, state, or federal laws, rules, or regulations. For more information visit https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf.

If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to Darlene Skiotis at dskiotis@portcityair.com.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$40k-50k (estimate)

POST DATE

05/27/2023

EXPIRATION DATE

08/18/2024

WEBSITE

portcityair.com

HEADQUARTERS

PORTSMOUTH, NH

SIZE

100 - 200

FOUNDED

1994

TYPE

Private

CEO

ROBERT JESURUM

REVENUE

$10M - $50M

INDUSTRY

Transportation

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About Port City Air

Port City Air is an aviation services company that offers air transportation services.

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The job skills required for Customer Service Agent include Customer Service, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Agent job description and responsibilities

A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.

02/02/2022: Lancaster, PA

Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.

01/18/2022: Florence, SC

The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.

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Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.

12/18/2021: Alexandria, LA

Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.

01/19/2022: Gary, IN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Agent jobs

Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.

01/11/2022: Evansville, IN

With customer service, customer support and customer experience, required.

01/09/2022: Youngstown, OH

When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.

01/17/2022: Providence, RI

Agents must be trained and mentored to develop a positive approach towards handling customer queries.

01/25/2022: Newark, NJ

A customer service representative must be a good listener.

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Step 3: View the best colleges and universities for Customer Service Agent.

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