What are the responsibilities and job description for the Insurance Customer Service Representative position at Mike Testa State Farm Agent?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional client services, handling inquiries, and ensuring customer satisfaction. This role requires strong communication skills, the ability to analyze customer needs, and a collaborative approach to sales.
Responsibilities
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Engage in outbound calling to follow up with clients and gather feedback.
- Collaborate with the sales team to enhance client relationships and drive sales initiatives.
- Accurately handle cash transactions and maintain records of financial exchanges.
- Utilize office software and computerized systems to manage customer information efficiently.
- Analyze customer data to identify trends and improve service delivery.
- Maintain a professional demeanor while communicating with clients via phone, email, or in-person.
Requirements
- Previous experience in client services or customer support is preferred.
- Strong office skills, including proficiency in computer systems and software applications.
- The commitment to study for and achieve your NH insurance license. We pay for all study materials and the testing fee.
- Excellent verbal and written communication skills.
- Ability to perform outbound calling effectively and professionally.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Experience with cash handling procedures is desirable.
- A collaborative mindset with the ability to work well within a team environment.
Join us in delivering exceptional service and building lasting relationships with our clients!
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Rochester, NH 03839 (Preferred)
Work Location: In person
Salary : $16 - $18