Overview

We are Porter, a progressive venture from the One Workplace family headquartered in Seattle, Washington. We’re here to create thoughtful human-centered spaces that foster meaningful relationships through collaborative design so that employees can work their best. We’ve worked with leading global and local companies to transform and design spaces to promote productivity and creativity. We are driven by radical hospitality, the act of going beyond what is required to add sincerity and integrity to all our work.

Porter is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Compensation range: $25-$35/hour

Location:1201 2nd Ave #100 (Entrance on 1st Ave), Seattle, WA 98101

Benefits:

• 15 days of PTO
• 8 Paid holidays
• Medical/Dental/Vision Insurance
• 401k Employer Match
• Wellness App with reimbursement of up to $500/year
• Profit Sharing

Position Summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Radical Hospitality:

• Greeting and welcoming customers
• Retail Storyteller and Product Expert
• Coworking and Private Meeting Room Reservations Concierge
• Collaborate with team members to ensure cohesive store operations both online and offline

Concierge:

• Act as organizer and liaison to room bookings and Porter team meetings
• Provide support in the form of pre-meeting set-up and post-meeting reset
• F&B Support including taking orders and running food and beverage
• Administrative duties include calendar maintenance, room event order detailing and guest communications

Retail/Customer Service: 

• Assist customers with purchases, answer questions, and provide exceptional service
• Handles customer and Porter.Works inquiries through various channels, including email and chat
• Process online and in-store orders, ensuring accurate and timely fulfillment
• Gift Wrapping

Shopify Store Management:

• Manage and update the Shopify store, including product listings, inventory, and e-commerce order fulfillment
• Support promotional campaigns and marketing efforts on the Shopify platform, including adding promotional codes, banners, and featured products as directed by the Marketing Team
• Receive, unbox, tag, merchandise and store products efficiently
• Supply Management (shipping supplies, retail bags, tissue paper, wrapping paper, etc.)

Visual Merchandising:

• Maintain product displays and ensure the retail space is clean, organized, and visually appealing
• Merchandise new and current products beautifully and functionally with printed collateral (product info, pricing, and Brand/Maker stories)
• Merchandise product according to standards set by Director of Retail to promote seasonal updates, promotions, and sales

Event Support:

• Set up and break down for events and pop-ups at The Shop and 2 U amenity spaces
• Collaborate and work alongside with F&B team as needed
• Guest greeting and check-In

KNOWLEDGE, SKILLS, & ABILITIES

• Detail-oriented, mentally flexible and a team player.
• Ability to work under pressure
• Excellent communication skills, both verbal and written
• Strong judgment/decision skills
• Advocate for diverse perspectives and model inclusive behavior
• Influence others to promote, embrace and progress an inclusive environment
• Familiarity with e-commerce platforms, specifically Shopify, including managing products, inventory, and order processing.
• Strong customer service skills with the ability to handle inquiries professionally and efficiently.
• Good organizational skills and attention to detail.
• Proficient in basic computer skills, including Microsoft Office and Google Workspace.

EDUCATION/EXPERIENCE

• Proven experience as a Retail Assistant, Sales Associate, or similar role, preferably with Shopify experience.
• High School Diploma required.
• Associates degree or higher preferred.

Salary : $500