Field Service Team Lead

Join us in Shaping our Future!

If you're looking for a company that offers both job stability and the opportunity for personal and professional growth, Power Test is the place for you.

Why Power Test?

Financial Stability: Over 90 years in business, our sustained growth is a testament to our prudent financial management and our ability to adapt to changing market dynamics.

Career Advancement: Many of our team members have enjoyed long and fulfilling careers with us, with opportunities for advancement.

Industry Leader: Join a company that is recognized as an industry leader and pioneer.

Community Involvement: Share time, talent, and treasure in the community through group projects, eight hours paid charity time off, donation drives, and employee donation match.

Job Summary:

The Field Service Leader will oversee and manage a team of field service technicians responsible for the installation, commissioning, and maintenance of Power Test equipment at customer sites. This role requires a dynamic leader who can ensure operational efficiency, customer satisfaction, and team development. The Field Service Leader will work closely with other departments, including production, engineering, and sales, to ensure seamless service delivery.

Leadership Responsibilities:

• Lead, mentor, and develop a team of field service technicians to ensure high levels of performance, safety, and professionalism.

• Hire and train Field Service Technicians, Service Trainer, Technical Writer and Master Service Scheduler.

• Conduct timely and constructive performance reviews, skills development/training, and planning.

• Develop service department personnel, setting biannual goals that align with the company’s strategy and objectives.

• Discipline and terminate employees as needed and in accordance with company policy.

Key Responsibilities:

Operational Management

• Plan and coordinate field service activities, including scheduling, resource allocation, and logistics, to ensure timely and efficient service delivery.
• Support and execute the division’s strategic plan to advance its capabilities, capacity, and efficiency

Customer Relations

• Serve as the primary point of contact for customers regarding field service activities.
• Ensure customer satisfaction through effective communication (including Net Promoter Score survey), problem-solving, and service excellence.
• Meet with service customers on a regular basis to ensure that we are providing quality service and meeting their individual needs.

Technical Expertise

• Provide technical guidance and support to field service technicians, assisting with complex installations, troubleshooting, and repairs as needed.

Quality Assurance

• Ensure all installations, commissioning, and service activities meet the company’s quality standards and comply with industry regulations.

Continuous Improvement

• Identify and implement process improvements to enhance service efficiency, reduce costs, and improve customer satisfaction.

Training and Development

• Oversee the training and development of field service technicians to ensure they are equipped with the necessary skills and knowledge to perform their roles effectively.
• Leverage performance management system to set SMART goals, provide constructive feedback, and career development through Individual Development Plans.

Safety Compliance

• Ensure all field service activities are conducted in accordance with safety regulations and company policies.
• Promote a culture of safety within the team.

Reporting and Documentation

• Maintain accurate records of service activities, including job completion reports, service logs, and customer feedback.- Provide regular updates to senior management on field service performance.

• Measure Field Service team utilization capacity relative to current and future activities and proactively manage staffing appropriate staffing levels.

Deliver financial performance to the business

• Responsible for the effective and successful administration of current & near-term jobsite services including, estimating, competitive pricing, maximizing profit margin, quoting, order processing, payroll processing, Service billings and collections.

• Manage service business financials including budgeting; improve forecasting accuracy for service sales function and projects, ensure cost efficiency.

• Utilize financial systems to review actual vs estimated contract cost and to provide timely and accurate financial reports.

• Collaborate with General Manager – Aftermarket to drive service lead time compression and to develop and deploy service revenue stream initiatives to drive future growth and financial performance of the business.

Perform other duties and responsibilities as requested or required.

Capabilities & Competencies:

• Upholds Power Test values.
• Performance accountability: Holds self and others accountable for the team’s performance. Encourages frank, two-way communication to ensure expectations are clear.
• Strategic thinking: Uses an informed and forward-looking perspective in looking at the market and the business. Anticipates and prepares for short and long-term needs. Considers and balances the needs of all key stakeholders.
• Team Member development: Fosters long term development of their own and each member of their team’s competencies; invests in personal growth. Participates in succession planning and the development of future organizational leaders.
• Visionary team leadership: Casts a clear, inspiring, and compelling vision; leads groups of people to work effectively toward common goals. Effectively communicates key decisions and needs for organizational change.

Education and Experience Requirements:

• Bachelor’s degree in engineering, business or related field desirable or equivalent experience.
• Minimum of five years of previous, relevant field service or related professional experience in supporting/managing complex systems or projects, with at least two years in a leadership role.
• Experience in one or more of the following industries preferred: Factory automation, engine or vehicle testing, heavy equipment/ machinery testing, instrumentation and controls, customer service of complex machinery
• Ability and willingness to travel to customer sites domestically and internationally.
• Valid Driver’s license

Knowledge, Skills & Abilities (KSAs):

• Strong leadership and management skills
• Ability to manage complex projects and teams; develop and recommend strategic and tactical plans for the delivery of technical services.
• Capable of resolving escalated issues arising from operations and requiring constant coordination with other departments.
• Bias for action and strong affinity to cultivate a high degree of customer satisfaction.
• Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Field Service team.
• Excellent in Microsoft Office products, including Word, Excel, PowerPoint, and Access
• Excellent communication skills, both oral and written.
• Financial analytical skills including cost control and installed base market analysis.
• Ability to read and interpret documents such as blueprints, customer specifications, warranties, company standards, and operating and maintenance instructions.
• Mathematical skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Total Reward Offerings:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development and training opportunities.

Company Overview:

At Power Test, LLC we take pride in our unwavering commitment to excellence and our track record of sustained financial growth. As an industry leader in the design, manufacture, and sale of dynamometers, heavy equipment testing systems and related data acquisition and control systems, we've not only weathered economic storms but have consistently thrived, providing our employees with job stability and a platform for career growth.

EEO STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,national origin, disability, or status as aprotected veteran.