Roles & Responsibilities. Lead the service management team utilizing BMC Helix software, ensuring optimal configuration, customization, and operation of the platform. Develop and implement IT service management strategies and practices that align with organizational goals and standards. Customize BMC Helix ITSM modules to meet specific business requirements, integrating ITIL best practices where applicable. Provide technical leadership in trouble...
We are looking for a skilled and detail-oriented Email Administrator to manage and maintain our organization's email and collaborative applications. The ideal candidate will have experience with Microsoft Exchange, Microsoft Intune, and domain administration. You will be responsible for ensuring the smooth operation of our email infrastructure, supporting messaging services, and maintaining email security protocols. This is an excellent opportuni...
Roles & Responsibilities. Lead the service management team utilizing BMC Helix software, ensuring optimal configuration, customization, and operation of the platform. Develop and implement IT service management strategies and practices that align with organizational goals and standards. Customize BMC Helix ITSM modules to meet specific business requirements, integrating ITIL best practices where applicable. Provide technical leadership in trouble...
Roles-Responsibilities. Provide Tier 1 and Tier 2 support, escalating complex issues to Tier 3 when necessary, and ensure all support levels meet or exceed Service Level Agreement (SLA) targets. Manage the ServiceNow ITSM tool to deliver high-quality end-to-end services, including Incident, Problem, Knowledge, Asset, and Configuration Management. Provide comprehensive Service Desk Reporting and maintain up-to-date records in the ServiceNow ITSM t...
