Security Supervisor

SUMMARY

The Security Supervisor is responsible for the daily direction of Security tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works with the Security Manager to implement and enforce policies and procedures which maintain the security of the Team Members, Guest, Vendors, company funds and physical property.
• Coaches and guides Team Members to meet department goals and maintain a high level of guest service and internal service standards. Motivates Team Members for continuous improvement.
• Effectively assists in scheduling team to meet business demands and manage labor costs.
• Interviews, selects, and trains new Security Team Members.
• Maintains a high level of confidentiality and professionalism.
• Responds to common inquiries or complaints from customers. Resolves Guest complaints in a timely and positive manner.
• Assists in training all Team Members on job expectations and performance standards.
• Writes and issues accurate and timely performance management documentation including both corrective and positive feedback for all members of the Security t team. Ensures timely administration of Team Member evaluations.
• Creates and is responsible for the accuracy and thoroughness of departmental records and reports.
• Steps in as a working Supervisor whenever staffing levels or business demands require.
• Must be able to work the required work schedule, which may include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with Team Members, vendors and guests.
• Ensures all safety standards are met and possible safety hazards are quickly resolved.
• Must be able to maintain appropriate Gaming License.
• Outstanding example of and a credit to Prairie Flower Casino.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

• 2 years of related experience Casino industry experience helpful.
• Associates degree in related field preferred.
• Excellent Guest Service and interpersonal skills required.
• Must be able to read, write, speak and understand English. Bilingual skills a plus.
• Excellent written and oral communication skills required. Ability to interact and communicate in both group and individual settings.
• Strong organizational skills required.
• Ability to read, analyze, and act upon documents and reports as necessary.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to effectively use a computer as well as various software including Microsoft Office Suite.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Regularly required to stand, walk, and sit. Using hands grasp, handle, or feel objects, tools or controls.
• Must be able to lift up to 20 pounds. Must be able to push or pull carts loaded up to 100 pounds.
• Occasionally required to reach with hands and arms, climb, balance, stoop, kneel, and crouch.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.
• Must be able to operate in mentally and physically stressful situations.
• May be exposed to a smoking environment.

The above description is intended to describe the general nature and level of the role. This is not intended to be a construed as an exhaustive list of all responsibilities, duties and skills required of the personnel assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.