What are the responsibilities and job description for the Customer Accounts Specialist position at Precipart?
Precipart, located in Farmingdale, NY, is looking for a Customer Accounts Specialist with a strong customer focus to coordinate processes from purchase order initiation to delivery. This includes, initiating quotations for production items and overseeing contracted inventory levels and customer satisfaction measures. As a Customer Accounts Specialist, you will proactively communicate issues to all appropriate internal departments and take the lead to communicate resolution with customers. We are looking for someone who is customer-centric and can confidently recommend solutions to ensure customer satisfaction.
ESSENTIAL FUNCTIONS :
Oversee customer schedules and monitor our commitment dates against customer requirements
Receive customer PO's and perform a commercial contract review of quotation vs customer PO. Resolve discrepancies (if any)
Process customer purchase orders, inquiries, and / or customer issues related to orders
Process purchase orders and / or manufacturing orders for outsourced products
Oversee delivery execution and logistics of customer orders and purchase / manufacturing orders to meet customer demand
Gather and communicate, externally and internally, information pertaining to changes to existing orders
Track order activity and communicate any potential delivery problems
Update internal systems and customer portals in accordance with changes
Quickly and effectively resolve customer or production issues, and provide timely communication to customers on status and resolution
Perform monthly account review – customer forecast vs backlog and manufacturing / purchase orders
Understand customers measurements of Precipart, i.e. on time delivery to request date, on time delivery to promise date, etc. Work to make sure Precipart is aligned with measurements, and performing at the highest standard
Run customer specific reports and share data with customers
Provide pricing, inventory availability and production schedule information to customers
Review contractual inventory amounts required in stock per customer. Adjust discretionary amounts based on future projections, on time delivery and changes to delivery dates.
Perform project work as assigned
Perform other duties as assigned
Responsible for conforming with the company’s quality management system requirements, as well as contributing to its overall effectiveness, and the ultimate goals of customer satisfaction, product compliance and ethical practices / behavior.
REQUIRED EXPERIENCE / SKILLS / EDUCATION :
Minimum 2 years’ experience working in a similar role (candidates with less experience can be considered for Coordinator level).
Associates degree required or equivalent work experience
Proficient in MS Excel, Word, Outlook
Must be customer focused
Must be analytical
Excellent communication skills
Able to meet aggressive deadlines
Adapt to changing priorities
Excellent organizational and multitasking ability
Assertiveness and confidence
Able to make decisions that will impact customers
Goal-driven with ability to work under pressure
Good problem-solving skills
PREFERRED EXPERIENCE / SKILLS / EDUCATION
Bachelor's degree preferred
Experience with Mapics or other MRP / ERP programs a plus
PAY RANGE : $25.00 to $30.00 an hour
WHAT WE'LL OFFER YOU IN RETURN :
Base salary plus incentive program
Paid time off (TOB, holidays, parental leave)
Medical, dental, vision insurance
Flexible Spending Account
Health Savings Plan
Life insurance, enhanced short term and long-term disability insurance and other voluntary insurance plans
401k Profit sharing plan
Tuition Reimbursement
Employee Referral Bonus
National Employee Assistance Program
529 College Savings Program
Professional development and training
Brand new, modern workspace and manufacturing facilities
Company events and outings, from Employee Appreciation Day to professional sports games
Stable organization with opportunities for future growth within the company
ABOUT PRECIPART :
Precipart engineers, designs and manufactures high precision custom solutions for the world’s leading companies in the Medical, Aerospace and Industrial markets. We act as a partner across your entire manufacturing process by engineering precision gears, mechanical components, assemblies and motion control solutions, as well as delivering end-to-end capabilities and more. With offices in Switzerland, the U.S. and U.K, we are here to help you “engineer possible”.
Salary : $25 - $30