Human Resource Generalist / Business Manager

Job Title: Human Resources Generalist/Business Manager

Who We Are Looking For:

Precision Plumbing and Heating Systems in Traverse city, Michigan has an opening for an experienced HR Generalist/Business Manager. This caring group of professionals is seeking someone who is innovative, creative, detail oriented, and ambitious to become a part of their exceptional team. This self-starter should possess exceptionally clear and concise communication skills, a history of more than 5 years at one company, attention to detail, motivational skills, be a servant leader and be able to accurately prioritize and transition from one task to the next quickly and efficiently.

About The Company:

Precision Plumbing & Heating Systems offers plumbing, heating, air-conditioning, and electrical services in both residential and commercial environments. This family-oriented team is a great place to build a career and this community is a fantastic place to live. Precision has been in business since 2000 and has a culture of support, care for each individual and a sweeping drive and commitment to offer exceptional quality to every client. This growing company is located in a beautiful town in Northwest Michigan that attracts those who desire to live in a wholesome community that offers great food, wine, outdoor activities, schools, and a beautiful water wonderland. Precision is heavily involved in giving back to our community because we know that giving back is an important responsibility to help our community thrive! Precision has built a 5 Star reputation on a commitment to operating with excellence and exceptional integrity. If you desire to grow your career with a company who values your experience and supports your professional growth, and is known for their exceptional reputation, then consider a move to Precision today.

Primary Job Function:

To manage and oversee the employee experience and the customer experience. The Human Resource Generalist will lead and direct the daily activities of recruiting, onboarding, wage negotiations and establish paths and benchmarks for pay increases, time off, requests/leave administration, work comp/liability audits, work comp claims, vehicle Insurance claims, COBRA and 401(k) processing. Also, manage company policy guidelines, benefits enrollment, performance reviews, weekly safety meetings, employee engagement and overall ensuring that the company maintains a positive and safe working environment. Partner with other Managers to develop and implement programs that promote communication, safety, growth, top notch morale within our company and a positive image in our community. This position will need to work in the best interest of the company to develop processes or actions to drive employee engagement and retention with an effort to propel the company to the next level of efficiency and professionalism. Provide the tools, guidance, motivation, good judgment, and leadership to develop a team of 55 professionals to maximize their efficiency and enhance their industry knowledge and soft skills for the benefit of customers. This person will work with each Manager to develop a clear and inspirational approach to communication with each team member on a regular basis. They will guide and direct the administrative team towards best practices by offering an example of exceptional customer and employee experience. They will also work in the best interest of the company to maintain loyalty and respect of each individual and allegiance to the company's core values and best interests.

Work Hours: 7:30 am - 5:00 pm Monday - Friday, the daily hours will be somewhat flexible and based on weekly meeting times, plus occasional overtime for special events

Compensation: $60,000 - 70,000 per year, commensurate experience, plus bonuses

Essential Functions and Responsibilities:

• Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings.
• Conducts or acquires background checks and employee eligibility verifications.
• Implements new hire orientation and employee recognition programs utilizing excellent judgment.
• Creates job postings for open positions and maintains hiring sites for accuracy and effectiveness
• Manages and administers benefits
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Manages all accident reporting
• Responsible for actively and creatively recruiting for all positions
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Attends and participates in employee performance reviews, disciplinary meetings, terminations, and investigations
• Experienced in wage negotiations
• Administers various human resource plans and procedures for all company personnel; assists in the development and implementation of personnel policies and procedures; provides guidance according to the company manual.
• Performs benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees.
• Monitor leave of absences
• Familiarity with Paycom, Paycor or other HR/Payroll software.
• Conduct compensation benchmarking.
• Train Managers on best HR practices and assist them with all HR needs
• Professional development and appearance, ergonomics, employment verifications, health and safety compliance
• Updating job descriptions
• Updating Processes and Procedures
• Conduct exit interviews
• Maintains human resource information system records and compiles reports from the database.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Overseeing a professional work environment that is warm and welcoming.
• Remain loyal to the goals of the company while creating an environment for each person to be heard and respected.
• Create cost effective learning and development programs that provide internal development opportunities for employees.
• Conflict resolution; lead in a quick, effective, and compliant manner.
• Encourages, coordinate and track all continuing education, licenses and certifications.
• Arrange travel plans as needed for conferences and continuing education.
• Participate in local HR organizations for mentoring, industry connections and best practices within the community (TAHRA) Traverse Area Human Resource Association.
• Supports and encourages a positive, customer focused culture
• Seeks out efficiencies and best practices for the Administrative staff and helps them embrace these in their daily routine
• Oversees and sets benchmarks for administrative staff
• Desires to work side by side with our Administration team as well as managers
• Champions and directs office meetings, creative events and networking events
• Leads by example, being quick to resolve issues both internally and externally
• Encourages positive and upbeat morale throughout the entire company
• Supports the co-managers and team members in reaching their goals
• Other duties as assigned.

Required Qualifications:

• 5 years HR Generalist/Office Manager experience within 1 organization (longevity)
• BA or BS in business or human resources preferred
• SPHR or PHR certification preferred/not required
• Participant in TAHRA preferred/not required
• Experience in sales, service, or construction environment preferred.
• Experience with Paycom, Paycor or similar HR/Payroll software preferred
• Pass drug and background check
• Advanced business acumen
• Advanced computer skills (proficiency with Excel, MS Office, Outlook, Teams, Paycom, Google Calendar, etc)
• Strong verbal and written skills
• Exemplary judgment
• Natural problem solver
• Good to Great approach
• Effective and influential leadership qualities
• Highly organized
• Detail driven
• Confident presentation skills
• Motivational prowess
• Proven record of implementing improvements and attaining positive results
• Able to quickly resolve unexpected miscommunications internally and externally
• Operates with a high level of integrity, honesty and authenticity

Benefits: Fully paid employee Medical Plan, Dental, Vision, Accidental Death, Disability, FSA, Paid vacation, Sick time/PTO, Holidays and bereavement leave, 401(k) with 4% Company Match, Company Phone, Company uniforms, Paid Continuing Ed, Regular fun employee events and a great culture of support and care.

If you would like to join a team that is growing and reaching new heights, then please contact Precision Plumbing & Heating today to discuss more about the details of this position. This is a key role in our company and we are looking for a professional who desires to work with a great team as we take our company to the next level of growth. The professional with the above experience, who is passionate about being their very best, in a career that is both challenging and rewarding, should apply today to become a part of this elite Northern Michigan team that is focused on offering a culture of exceptional care to every customer and every team member. We look forward to meeting you and discussing what a career move to Precision will look like for you!