What are the responsibilities and job description for the Guest Service Agent/Night Auditor position at Preeminent Hotels Inc?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel services, amenities, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly
- Assist with reservations and manage room assignments
- Process payments and maintain accurate records of guest transactions
- Operate phone systems and handle incoming calls with professionalism and efficiency
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Skills:
- Strong hospitality and customer service skills
- Knowledge of hotel management systems and procedures
- Excellent phone etiquette and communication skills
- Ability to handle multiple tasks and prioritize effectively
- Experience with night audit procedures is a plus
- Bilingual proficiency in English and another language is an asset
- Strong problem-solving abilities and attention to detail
- Ability to work independently as well as part of a team
This position offers an opportunity to work in a dynamic hotel environment, providing exceptional service to our guests. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $13 - $14