General Office Associate

POSITION SUMMARY

Performs a variety of office support duties for the branch, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual branch and may include a combination of answering telephones, A/R, data entry, office equipment operation, and filing.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Answer telephones, direct calls, and take messages.

• Process product receiving documents and confirm orders after delivery.

• Process product warranty documents.

• Inventory and order office material, marketing material, supplies, and services. Includes materials for events such as trade shows and open house events.

• Review files, records, and other documents to obtain information to respond to Corporate requests.

• Operate office equipment, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

• Collect, count, and disburse money/checks, do basic bookkeeping, process customer credit card transactions and complete branch banking transactions.

• May make travel arrangements for office personnel.

• Train other staff members to perform work activities, such as using computer applications.

• May be responsible for cleaning duties.

• Troubleshoot problems involving office equipment, such as computer hardware and software.

• Other duties as assigned, including some manual warehouse duties.

POSITION QUALIFICATIONS

Competency Statement(s)

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

• Communication, Written - Ability to communicate in writing clearly and concisely.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Reliability - The trait of being dependable and trustworthy.

• Organized - Possessing the trait of being organized or following a systematic method of performing a task.

• Accuracy - Ability to perform work accurately and thoroughly.

• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

• Detail Oriented - Ability to pay attention to the minute details of a project or task.

• Accountability - Ability to accept responsibility and account for his/her actions.

SKILLS & ABILITIES

Education:

High School Graduate or General Education Degree (GED): Required

Experience:

2 plus years of experience in General Office Administration

Computer Skills:

Intermediate or higher level of expertise using Microsoft Office applications.

Certifications & Licenses:

Must meet company standards to operate a motor vehicle.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $20 - $22