What are the responsibilities and job description for the Call Center Customer Service Representative position at Premier Management Group?
Job Summary
We are seeking a dedicated and enthusiastic Call Center Customer Service Representative to join our dynamic team. This position can be full-time or part-time, and Saturdays are required. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inbound calls, assist with inquiries, and promote our products and services. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to analyze customer needs effectively.
Responsibilities
- Manage a high volume of inbound and outbound calls in a professional manner.
- Provide accurate information regarding products and services to customers.
- Assist customers with inquiries, complaints, and requests, ensuring a high level of satisfaction.
- Utilize computer systems to document interactions and manage customer accounts efficiently.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Analyze customer feedback to identify trends and areas for improvement.
- Maintain phone etiquette while ensuring compliance with company policies during all interactions.
Qualifications
- Strong computer skills, including proficiency in Microsoft Office applications.
- Excellent phone etiquette with a clear and professional speaking voice.
- Ability to analyze information quickly and make sound decisions based on customer needs.
- Strong interpersonal skills with the ability to communicate effectively across various channels.
- A positive attitude and willingness to learn in a fast-paced environment.
Join us as we strive to deliver outstanding service while fostering a supportive team culture!
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $18