Clinical Operations Coordinator

Position Overview:

The Clinical Operations Coordinator is a dynamic role for someone with an entrepreneurial spirit and a flexible approach to "wearing multiple hats." This position ensures seamless clinic operations while supporting Health Navigators and PrEP Specialists. The ideal candidate is detail-oriented, organized, and ready to thrive in a fast-paced, mission-driven environment.

About Pridelines:

Pridelines is a longstanding nonprofit organization serving South Florida's LGBTQ community. While we have a rich history, we operate with the agility and innovation of a startup. Our mission is to support, educate, and empower LGBTQ youth and the broader community by creating safe, diverse environments that promote dialogue, wellness, and social change.

Key Responsibilities:

Patient Communication & Education

• Address patient inquiries about clinic policies, appointments, and services.
• Provide HIV and STD counseling and testing for eligible walk-in clients, focusing on LGBTQ individuals.
• Educate patients about PrEP, assist with enrollments in assistance programs, and provide ongoing support for HIV medications.

Compliance & Quality Assurance

• Ensure regulatory compliance with HIPAA, OSHA, and other standards.
• Audit prescriptions to ensure accuracy and compliance with regulations.
• Assist in implementing and updating clinic policies and procedures.
• Coordinate staff training and communicate regulatory updates.

Supporting Medical Staff

• Provide administrative support for healthcare professionals, including prior authorizations and lab result management.
• Oversee Health Navigator and PrEP Specialist teams.
• Act as a liaison between patients, clinical staff, and other departments.
• Collaborate with partner pharmacies and organizations to streamline services.

Clinic Operations Support

• Optimize workflows, schedules, and processes to ensure efficiency and patient satisfaction.
• Represent Pridelines at meetings and events.
• Facilitate communication among team members to align with objectives and patient needs.
• Demonstrate familiarity with referrals, insurance policies, and billing procedures.

Program Management

• Develop and manage clinical programs to enhance service delivery and meet organizational goals.
• Monitor program performance and provide regular updates to leadership.
• Work collaboratively to align clinical programs with broader organizational initiatives.

Other Responsibilities

• Maintain accurate data and participate in team meetings and training sessions as needed.

Qualifications:

• Bachelor’s degree.
• Experience in direct client services/social services/clinic preferred.
• Entrepreneurial mindset with the ability to manage multiple roles and responsibilities.
• Completion of Florida 500/501 HIV Testing Certification is required.
• Strong organizational and communication skills.
• Reliable transportation and flexibility for evening or weekend work.

Compensation & Benefits:

• Hourly rate: $20.00 - $22.00 (based on experience and education).
• Comprehensive benefits, including health insurance, retirement plans, and a generous leave package.

Physical Activity Requirements:

• Frequent computer use and lifting up to 50 pounds.
• Ability to work evenings, weekends, and travel on short notice.

How to Apply:

Send a resume and tailored cover letter explaining your skills and interest in this position to careers@pridelines.org.

Join us at Pridelines and bring your entrepreneurial spirit to a mission-driven organization making a meaningful impact in South Florida's LGBTQ community!

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Work Location: In person