Director of Residential Services

Position: Director of Resident Services Program & 504 Coordinator
Company: [Real Estate Development and Management Firm Specializing in Family and Senior Housing]
Location: Remote/Hybrid, overseeing operations across five counties

Overview:
We are seeking a dynamic Director of Resident Services Program & 504 Coordinator for our Real Estate Development and Management firm, specializing in family and senior housing. This key role is essential to ensuring exceptional care and support for our residents. The position offers flexibility with a remote/hybrid setup, overseeing operations across five counties, and managing a team of three direct reports.

Key Responsibilities:

• Leadership & Oversight: Provide strong leadership to the Resident Services team, including Resident Services Supervisors (RSS) and Resident Service Coordinators (RSC). Ensure effective and efficient department operations by streamlining collaboration, simplifying processes, and fostering open communication for positive outcomes.
• Compliance & Coordination: Serve as the designated 504 Coordinator, accountable for ensuring Civil Rights compliance. Monitor and implement processes to adhere to state and federal laws prohibiting disability discrimination, including Section 504 and Title II of the ADA.
• Regulatory Knowledge: Maintain a deep understanding of federal, state, and local affordable housing program requirements, including regulations governing rental housing and fair housing laws. Ensure consistent implementation of organizational policies across the board.
• Collaboration with Senior Management: Work closely with senior management to implement strategies that promote a universal understanding of social and aging matters affecting our communities, ensuring residents can age in place with dignity.

Core Competencies:

• Proven leadership, coaching, and team development skills.
• Strong communication, listening, and comprehension abilities.
• Integrity and alignment with company values.
• High degree of confidentiality.
• Extensive knowledge of the affordable housing industry to support organizational success.
• Cultural competency and experience working with diverse populations.
• Ability to use data to monitor and improve program practices and operational outcomes.

Experience & Education:

• Master’s degree in Social Work, Gerontology, Psychology, Counseling, or a related field, or an equivalent combination of education and experience.
• Minimum of five years of experience in affordable housing.
• Experience in grant writing and securing funding.
• Experience in risk mitigation, trauma-informed care, mental health, substance abuse, or self-care is beneficial.
• Strong verbal, written, and interpersonal communication skills.
• Proficiency in Smartsheet.
• Bilingual or multilingual abilities are a plus.

Job Type: Full-time

Pay: From $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid orientation
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Director of Resident Service Program: 4 years (Required)
• Budgeting: 4 years (Required)
• managing 504 program: 4 years (Required)
• AASC, HUD, Grants opportunities: 4 years (Required)
• Fed, state & local affordable housing program requirements: 4 years (Required)

Location:

• California (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote

Salary : $1,000 - $105,000