What are the responsibilities and job description for the Help Desk Technician position at Pro?
Role: Help Desk Technical Support – 3rd shift
Summary
As a Help Desk Technician, you will be essential in providing technical support and troubleshooting software issues for our users. Reporting to the IT Manager, your core skills in computer management and technical support will enable you to assist with VPN connectivity, live chat inquiries, and Microsoft Office applications. Your expertise in relevant areas such as desktop support, computer networking, and firewall management will enhance our IT operations. Join our team to ensure seamless IT experiences and contribute to the overall efficiency of our organization.
Description/Comment:Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
AA or other 2 year technical degree in related discipline and 0 years experience
**Shift will include weekend rotations, mostly remote. 1st Month of Training will be 1st shift.
- Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications
- Experience doing technical support over the telephone and/or in chat
- Experience with troubleshooting Windows clients
- Experience working remotely
What are the top 3 items the Hiring Manager is looking for?
Customer service. Call center. Technical support (Windows).
Job Type: Contract
Pay: $19.90 - $23.00 per hour
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Newport News, VA 23601
Salary : $20 - $23