What are the responsibilities and job description for the Call Center Representative - Inbound position at ProCare Rx?
SHIFT: 1PM - 10PM, SATURDAY OR SUNDAY REQUIRED.
SALARY: $15.50/Hourly
The Customer Service Representative is responsible for answering inbound calls and assisting with pharmacy benefit questions and problems while positively representing ProCare.
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:
- Promptly and courteously answer incoming telephone calls
- Assess, prioritize and resolve client issues using good listening and comprehension skills
- Escalate issues to management as appropriate
- Document and retain all pertinent information
QUALIFICATIONS AND REQUIREMENTS
- 1 year pharmacy technician experience or PBM experience preferred
- Excellent telephone etiquette and verbal/written communication skills
- High level of professionalism in judgment
- Proficient in Microsoft Office applications preferred
- Highly organized and motivated
- Excellent time management skills
- Ability to work independently and on a team
- Attention to detail
- Ability to exercise logical critical thinking in problem solving
EDUCATION
High School Diploma or equivalent required. Pharmacy Technician Certification is a plus.
PHYSICAL DEMANDS
Requires sitting, standing, and occasional light lifting.
ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at (678) 248-4755 or email us at HR@procarerx.com.
ProCare Rx is an Equal Opportunity Employer.
Salary : $16
