What are the responsibilities and job description for the Customer Support Manager position at Pursuit?
Our client is a bleeding edge hardware/software solutions startup that sells into NFL teams, golf courses, sports venues, music festivals, universities, and many more! Due to the incredible amount of success they've experienced, they are looking to expand their team by adding a Customer Support Manager to their team in Dallas! (this candidate MUST live in Dallas).
What you'll do:
- Lead the development of new customer support processes
- Manage customer relationships
- Offer ongoing support & solutions for clients
- Maintain customer satisfaction
Benefits:
- Competitive Salary Bonus
- Full health benefits
- 401(k) with employer matching
- Engaging Culture!!! Young, driven, FUN company from the top down
- Small company feel, great training, getting to work directly with the CEO!!
- Industry-leading solutions in a nearly untapped market
Requirements:
- Bachelor's Degree
- 3 years experience in a customer support/customer experience position within SaaS or technology-related industries
- Must be willing to work at the office in Dallas 5 days/week
